Job Details
Must Haves:
- Custom machine assembly experience
- Electrical testing-voltage and continuity testing skills using a multi-meter
- Valid Driver s License
- Ideally located within 30-40 minutes of Oostburg, WI (not mandatory, but desirable)
- 2+ years of relevant experience, including electromechanical assembly or service on custom machinery (experience with stainless steel machinery is preferred)
- Proficiency in interpreting electrical schematics, troubleshooting electrical wiring, and resolving mechanical issues
Work Schedule: Monday through Friday, 7:00 a.m. to 5:00 p.m. (Flexible based on departmental needs. Travel may be required and can be flexible.)
The Process Technician is a pivotal role on our client s team, responsible for running and setting up machinery, conducting maintenance practices, and ensuring positive customer experiences with their custom machines. This multifaceted position demands a deep understanding of safety, machine operation, troubleshooting, maintenance, customer relations, and cross-functional skills.
Tasks/ Activities
1. Safety:
- Follow company safety standards and guidelines in compliance with OSHA and other safety agencies.
- Complete required safety training and adhere to safety practices at our client s company.
Accountability (Output): The Process Technician must understand and comply with workplace safety standards, promoting adherence among team members
2. Machine Operation:
- Receive daily instructions, demonstrating flexibility in managing changing schedules.
- Understand project specifications related to machine settings.
- Set up and run machines efficiently according to the schedule.
- Monitor machines for unusual operations and document discrepancies.
Accountability (Output): The Process Technician will run machines daily, practicing quality electrical and mechanical skills while maintaining detailed machine logs for scheduled projects and output.
3. Troubleshooting:
- Troubleshoot electrical and mechanical problems using standard operating procedures.
- Solve problems efficiently to minimize machine downtime.
Accountability (Output): The Process Technician needs problem-solving skills to address electrical and mechanical issues, reporting and tracking identified problems in daily logs.
4. Maintenance:
- Maintain preventive maintenance schedules for all machines.
- Understand proper machine maintenance methods.
- Document preventive maintenance per customer guidelines and schedule.
- Conduct maintenance efficiently.
Accountability (Output): The Process Technician should possess in-depth knowledge of maintenance procedures, ensuring efficient practices and meticulous documentation in machine logs.
5. Customer Relations:
- Take support calls and provide assistance based on available resources.
- Respond to customer inquiries with technical support and machine-specific assistance.
- Ensure quality technical support aligning with our client s standards and policies.
- Understand customer wants, needs, requirements, and concerns.
- Provide training to customers either on-site or at our client s headquarters.
Accountability (Output): The Process Technician will maintain regular communication with customers, offering high-quality technical support through various channels and providing training tailored to customer needs.
6. Professional Development:
- Understand processes in Project Management, Engineering, and Sales.
- Participate in cross-training for various functions.
- Collaborate effectively with internal teams.
- Participate in problem-solving for issues beyond routine tasks.
Accountability (Output): The Process Technician should collaborate seamlessly with different departments, offering valuable insights and feedback to enhance overall company operations.