Job Details
**Field Service Manager**
Field Service Tomball, Texas Department **Field Service** Minimum Experience **Senior Manager/Supervisor** This position is for the management and coordination efforts between three divisions of field labor with a total of 15-40 field installation employees. Field Service Manager must coordinate all field personnel and service schedules on a daily basis. In addition to directing support services and ensuring complete client satisfaction, he/she will handle service contracts and ensure that departmental guidelines and policies are aligned to facilitate efficient service delivery. This position requires the ability to read and interpret electrical schematics/drawings. Ability to coordinate the installation of control panels, instrumentation, industrial networking, security systems, fire alarm systems, wiring.
JOB DUTIES
*Essential Duties*
* Organize, prioritize, and oversee all daily activity involved within the Field Service Department
* Set goals, lead, and direct to accomplish goals and objectives established by management
* Implement programs to improve service speed, accuracy, quality, and client satisfaction
* Ensure service level agreement (SLA) timelines for installs and maintenance are met
* Assist in new vendor negotiations and labor budgeting for quoting new projects as needed
* Resolve any escalated issues, and coordinate with other departments as needed
* Participate actively in weekly Projects Review Meeting
* Collect and file daily service reports by Field Service Technicians
* Manage all end-of-the-month work in process to ensure all jobs are closed and billed
* Proficiency with all manufacturers' warranty policies; Process all warranty filings
* Help expand and enforce the company's safety program
* Monitor and expand usage of GPS/clocking (TeleNav) program, tracking of tools, fuel use, and material used
* Routinely inspect service vehicles to ensure they remain in good running condition, clean, and organized in accordance with policy and maintaining a positive company image
* Responsible for hiring and developing a skilled workforce to meet current and forecasted business needs for the Service Department
* Conduct monthly service-related meetings with all technicians which include safety topics
* Maintain up-to-date records for Field Service Technician evaluations and training opportunities
* Analyze Technician utilization and performance via reports run on a daily/weekly/monthly basis
* Review, approve and track Field Service Technicians' timesheets, expenses and overtime requests on a weekly basis based on job expectations
* Ensure Technicians are coding time properly
* Distribute all-new written policies to appropriate employees for signatures and turn into Office Manager for personnel files
* Analyzes and report project profitability, revenue margins, resource utilization
* Responsible for tools/equipment inventory and budget
* Other duties, as assigned, within ability and responsibility level of the job
PHYSICAL REQUIREMENTS
* This position requires you to be able to lift and load heavy pieces of equipment, climb ladders, and stand for most of the day, bending, stooping.
* Work with tools, withstand hot and cold temperatures for outside labor.
WORKING CONDITIONS
* Office atmosphere to complete organization tasks & documentation.
* Daily travel in the field as required.
* Field environment; construction, and treatment plants.
* Safety equipment; hard hats, boots, safety vests, and eye-protective gear
* May be required to work overtime as needed by customer or project requirements.
* Travel as required by the project.
EDUCATION & EXPERIENCE
* High School Diploma and/or equivalent
* Prior Management experience is required
* 3-5+ years of low-voltage electrical related experience required
* Must qualify for or hold CCST/Security/Fire licensing
* 3-5+ years of Low-Voltage Fire/Security related experience a plus
* B.S. in Controls Engineering or Electrical Engineers a plus
SKILLS & ABILITIES
* Integrity, strong worth ethic, and ability to focus on details while also seeing the big picture
* Strong interpersonal skills to communicate clearly and work across the organization
* Able to read and interpret maintenance and repair manuals and manufacturing drawings
* Mechanical aptitude with a strong understanding of sales and business accounting
* Previous experience with forecasting revenue and expense
* Strong working knowledge of Microsoft applications including Outlook, Excel, PowerPoint, Word is required
* Strong Managerial skills in time management, highly organized, electrical/technical background, ability to communicate well with customers & employees
LICENSES & CERTIFICATIONS
* Candidate must have a Texas valid drivers license and insurance
* Have or be able to obtain a Security & Fire License
* Have or be able to obtain a TWIC *(Transportation Workers Identification Card)*
OTHER
Requires a good driving record, drug testing, and clear background check
BENEFITS:
* Comprehensive medical, dental & vision Insurance
* Life insurance
* PTO (waiting period may apply)
* IRA with company matching
* 8 Paid Holidays
BLTI believes in Diversity & Inclusion and provides equal employment opportunities to all employees and applicants.
*This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent to be able to perform with or without reasonable accommodation. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.*
Location Tomball, Texas Department Field Service Minimum Experience Senior Manager/Supervisor