Job Details
Our client is seeking a motivated Desktop Support Specialist/Remote Support Technician. This individual will collaborate with a cross-functional team of subject matter expert (SMEs) resources charged with establishing operational capability for service delivery teams.
The purpose of this position is to provide complex research, system data management/analysis, reporting, and coordination of data for client outsourcing programs.
Day to Day Responsibilities:
o Provides level I & II end-user support for software and hardware issues.
o Oversees the daily operations of the local area network.
o Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
o Troubleshoots Desktop Virus and malware issues.
o Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
o Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
o Provides recommendations of program changes to correct software problems.
o May provide informal assistance such as technical guidance and/or training to coworkers.
o May coordinate work and assign tasks.
Years Experience Required: 2-3 years
Education Requirements: Associate s Degree or Technical School
Systems/Software Proficiencies: Microsoft Windows, Virus and Malware products, Remote troubleshooting
Certifications: nice to have
Must have Skills:
o Level I II desktop support
o Superb communication - Ability to communicate and collaborate with broad audiences
o Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
o Ability to comprehend, analyze, and interpret situations.
o Ability to solve problems involving several options.