Job Details
Field Service Technician - Virginia
DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.
Purpose
A Field Service Technician is a service professional who is accountable for carrying out on-site installation, maintenance and repairs to high-value business equipment
Duties and Responsibilities
- Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
- Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
- Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
- Documents service and installation actions by completing forms, reports, logs, and records.
- and Repair equipment on site at customer s locations
- technical support calls and inquiries
- and repair customer equipment in a timely manner
- diagnose and resolve all customer related mechanical, hardware, software and technical installations
- and maintain positive customer relations; coordinate with various departments within the company to ensure customer requests are handled appropriately and in a timely manner.