Job Details
Description
Job title
COGNIZANT IS LOOKING FOR Deskside Support LEAD
Experience
8-10 Years
Job Location
Frederick - MD USA
Roles & Responsibilities
Provide hardware/software support services to onsite client including break/fixDeskside Support - Break/fix PC staging asset management software installation PC fix printer support process remedy ticket request compliance tasks account management and provide end support to end users
- Implement virus detection and eradication procedures.
- Diagnose end-user system failures and implement repair solutions.
- Fix network devices in order to ensure connectivity from the PC to the Network
- Provide hardware/software support services to onsite client including break/fix.
- Implement virus detection and eradication procedures.
- Diagnose end-user system failures and implement repair solutions.
- Fix network devices to ensure connectivity from the PC to the Network
- Technical degree or equivalent experience or equivalent end-user supporting experience.
- Experience with Deskside and basic troubleshooting skills including hardware software printing networking file shares etc.
- Knowledgeable in MAC and IOS Systems Windows 7 and 10 experience - ability to resolve Windows 7/10 and MAC Operating System Issues and Errors.
Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network Encourages Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and dedication to excellence instilled in them through participation in military service.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Equal Opportunity Employer M/F/D/V QualificationsTechnical Skills
SNoPrimary SkillProficiency Level *Rqrd./Dsrd. 1
Service Desk App Support
PL2
Required
2
Change LifeCycle Mang
PL1
Desired
3
Chatbots
PL1
Desired
4
Incident Management
PL1
Desired
5
End User Tools - Nexthink
PL1
Desired
6
Service Desk
PL2
Desired
7
Service Now
PL2
Desired
8
BMC Remedy
PL1
Desired
9
Networking
PL1
Desired
* Proficiency Legends
Proficiency LevelGeneric Reference PL1
The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2
The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3
The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4
The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.