Job Details
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.
Overview
This position is responsible for assisting and supporting the current full time Parking Manager with all parking activities at the Tanger Center and also at the Coliseum Complex as needed. Activities currently exceed twelve hundred (1,200) events annually with revenue exceeding 2 million in the same time period. Additional facilities are being added including the Tanger Center with another 150 performances and additional one million in sales. This position will support oversight of three city garages on Tanger Center performances.
Under supervision of the Parking Services Manager, provides general on site supervision of parking staff, revenue collection and customer service. Responsibilities include training and directing staff, auditing cashiers and performing other related duties as assigned. The primary function of this position is to supervise attendant/cashier staff and oversee parking operations during scheduled events
This role will pay an hourly wage of $18.50 to $20.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
About the Venue
The Greensboro Coliseum Complex, commonly referred to as Greensboro Coliseum (the first and biggest building on the site), is an entertainment and sports complex located in Greensboro, North Carolina. Opened in 1959, the complex holds eight venues that includes an amphitheater, arena, aquatic center, banquet hall, convention center, museum, theatre, and an indoor pavilion. It is the home of the UNC Greensboro Spartans men's basketball team, the Greensboro Swarm of the NBA G League, the Carolina Cobras of the National Arena League, as well as the Atlantic Coast Conference (ACC) with their Men's and Women's basketball tournaments.
Responsibilities
- Assign and direct staff to duty areas. Recommends scheduling changes and staff assignments for roster employees.
- Cashiering and cash handling procedures. Maintaining adequate levels of operating change for cashiers and ticket supplies during events.
- Customer Service/Customer Complaint Supervisor is expected to work with current and future parking attendant staff on skills training when interacting with customers, with an emphasis on difficult customers. This will including greetings, information, traffic direction and the de-escalation of disgruntled patrons.
- Recommends procedural changes for the parking changes for the parking operations to improve efficiency and customer service.
- Provides training on work procedures for traffic management and cashier/seller policies/procedures.
Qualifications
- High School Diploma or G.E.D.
- 1 to 3 years of related experience.
- Driver's License
- Experience with Two way radios and other general communications devices. General Office Equipment Parking Software.
- Provide a great customer service experience for guests, client and coworkers.
- Prior parking experience strongly preferred
- Ability to lift a maximum of 25 pounds with or without accommodation
- Ability to visually observe close, distance, peripheral with or without accommodation
Strengthened by our Differences. United to Make a Difference.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
EEO
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ( protected class ) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Oak View Group is committed to a drug free workplace.