Job Details
**Customer Service Representative**
At AriensCo, we build more than exceptional products we create opportunities that impact careers. Our culture values innovative thinking, hard work and determination. We interact in teams, collaborate together and make decisions quickly.
We see growth potential in every team member, and are committed to supporting our employees with continuous training and advancement opportunities.
Speaking of people, youre not just employee #1,762 to us. Youre family and your role is invaluable. Without exceptional people, we cant continue to produce the amazing products we're known for around the world.
****Job Description:****
AriensCo is looking for a reliable and motivated Customer Service Representative at our Brillion, WI location.
**THE DAY TO DAY...**
+ Order processing for customers as it relates to the parts business: US & Canadian Dealers, National Accounts, State & Government Agencies, International Distributors, Consumer Credit Card Orders and Internal Customers.
+ External and internal order processing, RMAs, product registration support, dealer locator support.
+ Successful communication in support of the customer with the internal teams of TAC, DC staff and sourcing.
+ Apply field promotions ensuring pricing and terms are executed correctly.
+ Communicate process and system issues related to order processing to leadership.
+ Evaluate need for exceptions to policies to meet customer expectations while keeping in mind established guidelines and procedures.
+ Actively attend and participate in required trainings.
+ Stay current with system and product information, changes and updates.
+ Identify and implement process improvements for work flows they oversee.**THE QUALIFICATIONS...**
+ High School Diploma required.
+ Minimum of two years of experience in customer service.
+ Ability to work both independently and as a team to effectively meet goals and service levels.
+ Ability to make decisions and solve problems with leadership direction.*****About AriensCo*****
Since 1933, the AriensCo name has been associated with reliable, durably crafted, high-performance outdoor power equipment. Our core values **Be Honest, Be Fair, Respect the Individual, Keep our Commitments, and Encourage Intellectual Curiosity** define our culture and inspire our team. We believe passionate people and astounded customers lead to unstoppable success.
Our employees quality of life is important to us. When people feel appreciated, respected and supported, careers thrive and ideas come to fruition. AriensCo employees are provided various great benefit opportunities which may include:
+ Medical, Dental, Vision Insurance effective first day of employment
+ Onsite health clinic with Bellin Health
+ Life Insurance
+ 401(k) and profit-sharing plans
+ Bonus Programs
+ Accident and Critical Illness Insurance
+ Paid vacation, holidays and leave programs
+ Flexible spending account (FSA) plan
+ Voluntary wellness programs
+ Employee Product discount program
+ Employee Assistance Program
+ Gym discount membership program
+ Tuition Reimbursement
+ Safety shoes and safety prescription glasses reimbursement
+ Apprenticeship opportunities
+ Cross-training and job rotation opportunities
+ Career paths
+ Ongoing development through the Ariens Academy
+ Kaizen Events - continuous improvement
+ Ability to win products
+ Daycare facility in Brillion, WI** ***EEO Statement*****
The concept of diversity is important to us at AriensCo. Thats why weve created a culture that is inclusive, accepting and understanding. We embrace diversity among our partners, suppliers and employees. We also strive for diversity in the quality of our ideas. Inclusion and acceptance means that, regardless of who you are, you will always be standing on our welcome mat.
AriensCo is an equal opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law. AriensCo hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
Providing our employees with an environment free of discrimination and harassment is something we take very seriously. Embracing diversity enables us to attract the best talent, foster productive teamwork, and expand our business opportunities.