Job Details
Support the store to create a safe customer and colleague environment. Conduct operational checks to enhance colleague and customer experience.
Reports to: EHS & Operations In-Store Lead / Store Manager
This role will:
Support the Store Manager / EHS & Operations In-Store Lead with store operational and EHS tasks and act as a point of contact for EHS & Operations to help maintain a safe working environment for customers and colleagues. Support the store management team with proactively mitigating hazards, conducting training programmes and driving operational excellence
Key Responsibilities:
Sales & Customer Experience
Print POS tickets to support Primark s Pricing policy
Assist with inputting price adjustments on system
Print units per hour measures for tills when needed to support Till Team Manager s understanding of resource requirements and effectiveness
Support with customer queries with a view to resolving them in line with our customer promise
People
Act as the point of contact in-store for Operations and EHS queries
Actively cascade any Operations and EHS topics that arise to the store team
Promote compliance to Operations and EHS policies and procedures
Feedback and escalate to EHS & Operations In-Store Lead on Operations and EHS issues for resolution when required
Listen and communicate effectively as part of a successful store team
Demonstrate trust and mutual respect in all interactions with the store team
Support with EHS training for new starters and refresher training for Retail Assistants when required
Operations / Cost Control
Support the store management team to deliver operational excellence throughout the store and in line with The Way We Work manual
Update the Store Manager / EHS & Operations In-Store Lead on your daily / weekly activities along with any store deadlines
Support with EHS activities in accordance with local guidelines
Review DAN/WAN communications and action Operations and EHS tasks
Understand and adhere to GDPR policies and procedures
Input updates to systems and maintain stock file accuracy (e.g. Soiled & Damaged, New Life, kimball corrections, markdowns, delivery dockets, transfers in/out, balances and transvals)
Raise maintenance repair work orders on PRIMMS system accordingly and liaise with the contractor, so the tasks are completed within agreed timeframes
Support store management team by completing relevant contractor management paperwork
Assist with reporting and resolving any technology repairs in a timely manner
Manage the lost property (non-valuable) process
Complete stationery orders for the store
Order shop floor goods (not for resale)
Support with routine self audits
Order PPE to maintain sufficient stock of supplies for a safe working environment
Check First Aid kits are stocked with relevant materials / supplies
Skills & Experience
Desire to provide great colleague & customer experience
Great people skills with an ability to build and maintain credible working relationships with colleagues
Ability to effectively communicate, guide and support colleagues
Planning and organisation skills with strong attention to detail
Administrative and computer skills
Positive, proactive and self-motivated
Employee - Permanent