Job Details
WHO ARE WE LOOKING FOR?
We are seeking a skilled Technical Program Manager to oversee the implementation of a customer journey analytics solution for our client in Financial Services. The successful candidate will have a proven track record in managing complex technical projects, excellent communication skills, and the ability to coordinate stakeholders to ensure the successful execution of the solution.
WHAT YOU LL DO:
As an embedded expert on the team, you will lead the implementation of the customer journey analytics solution, ensuring alignment with stakeholder needs and business objectives.
QUALIFICATIONS:
- Proven experience as a Technical Program Manager, managing projects in a complex environment. Preferred background or familiarity with customer journey analytics technologies.
- Demonstrated ability to manage multiple priorities and deliverables in a fast-paced environment.
- Strong understanding of customer journey analytics concepts and experience with solution implementations.
- Excellent communication, negotiation, and stakeholder management skills.
- Ability to coordinate stakeholders and drive teams forward towards project goals.
- Familiarity with DevOps practices and tools (Git/Jira), including working experience with Azure DevOps (ADO).
- Excellent written and verbal communication skills.
- Strong problem-solving skills and attention to detail.
RESPONSIBILITIES:
- Lead the implementation of the customer journey analytics solution, ensuring alignment with stakeholder needs and business objectives.
- Facilitate effective communication and collaboration between cross-functional teams to drive progress and resolve any issues or roadblocks.
- Coordinate and collaborate with multiple technical teams, third-party vendors, and business stakeholders throughout the project lifecycle.
- Develop and execute project plans, including timelines, resource allocation, and deliverables to ensure project objectives are met within scope, schedule, and budget.
- Provide regular project updates and status reports to executive stakeholders, highlighting key milestones, risks, and dependencies.
- Ensure adherence to best practices, standards, and compliance requirements throughout the implementation process.
- Identify and mitigate risks proactively, and escalate issues as needed to ensure timely resolution.
- Foster a culture of continuous improvement, innovation, and collaboration within the project team.