Job Details
Job Details :-
* Installation and moving of PC equipment as well as preparing equipment for disposal.
* Software installation, OS upgrades , antivirus and windows patch updates.
* Printer and other peripheral installation
* Asset management and inventory update
* Troubleshoot, repair, and maintain software applications, OS, printers, peripherals & infrastructure
* Escalation from Helpdesk for OS and application support including in-house, 3rd party applications and market data applications.
* Infrequently, the person will have to extend support after office hours (evenings, weekends) to repair systems or troubleshoot problems
* Participate in outage escalation
* Provide vendor escort Floor Support
* Create and maintain support documentation
* Interacting with other support groups (local and global) within the firm across multiple platforms
* Assist Corporate Services with receiving IT equipment from the loading dock, update inventory
* Multimedia support/assistance in town hall setup or office event
Technical Skills:
Image a Machine (laptop / Desktop)
Knowledge of SCCM
DNS and DHCP
Group Policy
experience in configuring the new laptop/Desktop.