Job Details
Job Summary:
The Lifecycle Service Engineer s primary responsibilities are to assist customers with installing and maintaining the Emerson Automation Solutions products/systems, scoping out and implementing hardware and software upgrades, and providing all relevant documentation. This position requires a wide range of skills including, but not limited to, the ability to work independently, work on a team, manage external customer relationships with a high level of attention to detail, and troubleshoot/problem-solve. Candidates will have knowledge of or an aptitude for Windows Operating System Installation and Configuration, Networking and Cyber-security.
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Responsibilities:
- Provide technical support, consultation and on-site/remote diagnostics for Emerson Automation Solutions products/systems, including DeltaV DCS (Distributed Control System), DeltaV SIS (Safety Instrumented Systems), AMS Device Manager, Wireless Solution and PlantWeb installations. This involves troubleshooting, problem analysis and solutions generation to infrastructure-related issues/inquiries.
- Maintain ownership of customer problems by documenting and communicating issues to manager and teams. Provide timely updates and escalate issues appropriately.
- Identify workarounds, reduce product problem resolution time, and support efforts to develop training and troubleshooting resources (e.g. procedures, diagnostics, and documentation)
- Continue educational development with new technologies and service offerings
Works and Collaborates With:
- External Customers Lifecycle Services Program Manager and team Engineering Proposal Group Emerson
Qualifications:
- IT-related degrees (preferred), Chemical, Electrical, Electronics, Instrumentation, or other Engineering.
- Beginner to Intermediate experience in Virtualization Technology (Hyper-V or VMware), network communication, TCP/IP, Patch Management Applications (WSUS, Symantec, McAfee)
- Proficient in Windows operating systems.
- Knowledgeable in SQL, Visual Basic, or other programming language a plus, but not required
- Ability to communicate clear and concise information to the team, internal and external customers
- Strong organizational and time management skills with persistence in achieving desired results
- High level of analytical and critical thinking skills for solving problems and proposing solutions when issues arise
- Ability to work effectively under pressure
Special Requirements:
Ability to lift 50 lbs. Frequent day trips with some overnight trips required to customer sites (in state, locally out-of-state). Participation in on-call rotation.