Desktop Support Technician - TATA Consultancy Services

Job Title: Desktop Support Engineer

Location: Worcester MA

Roles & Responsibilities:

Proven experience as an IT Support Specialist or similar role.
Strong knowledge of Windows 10 and O365 environments.
Experience using Active Directory, Office 365 products.
Familiarity with ITIL practices and ticketing systems.
Administering various Microsoft products, such as Office 365, SharePoint, OneDrive, and Skype for Business/Teams
Managing user accounts, Group policy, and licensing for O365 and Active Directory, including messaging environments like Hybrid Exchange and Exchange Online
Utilizing ITIL practices via ticketing systems to enhance and support information technology services.
Documenting procedures, standards, best practices configurations, settings, installation sequences, and back-out instructions
Assisting with IT infrastructure upgrade projects by configuring and troubleshooting software, hardware, and network devices
Managing end-user cell phone devices using Intune/XenMobile administration tools
Conducting planned maintenance, moves, adds, and changes efficiently and within established timelines.
Identifying opportunities for process improvement and collaborating with peers and leads to enhanced service delivery.

TATA Consultancy Services

05/12/2024

All cities,MA