Job Details
Position Summary
Assistant Housekeeping Manager owns the guests experience related to cleanness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable. The Housekeeping Manager must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making abilities. This individual will take full ownership and accountability for the maintenance and cleanness and will also ensure the flawless delivery of all services to the highest level of expectation.
Qualifications:
-Two to three years progressive Housekeeping managerial experience, preferably in an upscale hotel, resort, or cruise ship. (Shipboard experience preferred).
-Preferred bachelor s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent.
-Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal.
-Knowledgeable about talent assessment techniques, quality service standards and guest satisfaction, development of crew / management, leadership skills and coaching abilities for front line employees and junior management, increased ability to solve issues
-Knowledge of policies and practices involved in the human resources function.
-Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (Issu Trax, OCIMS, Fidelio, LGA, Berthing Manager, Medallia, Kronos, Celebrity App)
Working knowledge of financial aspects, budgeting, and cost containment, planning and future orders, inventories, and C&R.