Job Details
DIRECT HIRE: A high-tech company with a history of delivering innovative laser technology solutions to Automotive, Aerospace, Medical and the Scientific research communities. Our team members are motivated individuals that help each other do remarkable things every day. We are looking for a leader who can face challenges with a fresh mindset acting as a senior point of escalation for the technical service group. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. Our passion and creative drive ensure that we are an innovative force across the globe at over 80 locations.
Pay Range: $30 - $35hr+ OT
Position Location: Plymouth, MI. (relocation assistance for the right candidate)
Principle Duties & Responsibilities
Support customers in North America as a part of the technical service group
Install, maintain, troubleshoot, and repair company equipment with high quality
Participate in training lasting approximately 5 - 6 months, with on-going training on existing and new products
Complete basic retrofits, software installations and customer training
Complete paperwork on time with high quality
Work independently to resolve technical problems and maintain good relationship to customers
Provide on-call 24/7 telephone support as required, as a part of rotating on-call support
Adhere to all company guidelines
Any additional responsibilities as deemed necessary by management
Must be located within 45 minutes of a major International Airport
Travel
- 100% travel both domestically and internationally as required
- Must maintain Valid Driver s License
- Ability to obtain Passport and rent automobile
- Overnights required
Physical Requirement
Heavy lifting, climbing, pushing and/or pulling objects that can exceed 70 lbs.
Able to work in extreme conditions including but not limited to; hot, cold, or dirty environments
Education & Experience
Two-year technical degree in engineering or related field preferred, or combination of training and work experience
2 or more years of experience in technical service, field service, repair or customer service required
Strong electrical and computer systems experience and high level of diagnostic skills
Previous experience with robotics, lasers, automation systems or mechatronics required
Experience with company equipment considered advantageous
Previous experience with hand tools and measurement tools required
Must have strong problem-solving and excellent organization skills
Ability to conduct root cause analysis, document findings and explain to both external and internal customers
Excellent verbal and written communication skills
Software: Microsoft Office; Word; Outlook; Excel and PowerPoint
INDH