Job Details
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?
**** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment ****
Join us-Where your Career is a Force for Good!
Job Description:
The HR Representative will provide high touch services to employees, Human Resource staff, managers, and executives ensuring all team service level agreements are met. Maintain strong knowledge of policies, procedures and systems to offer quick and accurate assistance to customers. Manage work using various applications, job aids and procedures. Research, resolve and respond to inquiries/requests that cover a multitude of topics via various input channels (Chat, Voice, Email, Case, Social Media, etc.). May serve as an administrative liaison with others within or outside the organization regarding issues specific to HRSS. Provide support, development and/or leadership guidance to all volunteers.
Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.
Responsibilities:
Research, resolve, and respond to customer/vendor inquiries and requests using various applications, job aids and scripts. Topics may include Compliance, Labor, Recruiting, Talent, Reporting, Leave of Absence, Benefits, Pay, Employee Relations, Compensation, Performance, Workday, Policy, Team care (Union), Employee Engagement, and Training. Serve as liaison between HR and COE's. Offer a high touch client experience and maintain a high level of professionalism at all times. Manage escalated, technical, and urgent system and reporting requests through to completion and within established workflows, SOPs, and protocol. Ensure necessary follow-up to improve client satisfaction. Perform pay related calculations relating to pay adjustments. Understand and analyze paychecks to answer pay related questions. Research, gather data and answer inquiries for employee payroll records, employment verifications, unemployment inquiries, Worker's Compensation claims and work schedules for employees pre-HRIS. Maintain/use legacy data and systems. Provide support for record keeping and reporting requirements including payroll, FMLA, COBRA, workers compensation, retirement system and state disability insurance (where applicable). Provide end user support for HR-related systems and various other business applications. Administer HR system processes including preparing employee data for input, completing forms/templates, executing reports, processing password resets and various updates directly into HR systems. Analyze unit operating practices and recommend revisions to improve established procedures. Provide input related to maintenance of departmental SOP's and Knowledge Articles. Participate in department training needs as necessary. Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.
Qualifications:
Education: High School Diploma or equivalent required. Associate's or Bachelor's degree in a related discipline preferred. Experience: Minimum 3 years of related work experience or equivalent combination of education and related experience. Preferred experience includes: Workday, HR/Payroll Shared Services, & Labor Relations/Unions. Ability to handle extremely sensitive data with highest level of confidentiality. Ability to handle high level escalations from all levels of management. Strong written/verbal (phone) communication, listening skills, customer orientation and interpersonal skills. Ability to demonstrate technical and functional competence including proficiency in MS Office Suite, or other relevant applications. Familiarity with CRM systems and practices. Experience with ServiceNow is highly desired. Ability to work both in an in-person and/or virtual team environment, if needed. Strong organizational and documentation skills. Ability to analyze, solve problems and resolve conflicts. Ability to multitask, adapt to changing priorities, work under pressure and incorporate feedback to improve performance. Knowledge of HR/Payroll laws, regulations, concepts, and transaction processing highly desirable. FPC, CPP, PHR certification a plus.
Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the job or employee resides. The stated salary range in this posting is an average and may not be reflective of your individual circumstances. We will review specific salary information at the time of phone screening based upon your location .
Apply now! Joining our team will provide you with the opportunity to make a difference every day.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Interested in Volunteering?
Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.
Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
To view the EEOC Summary of Rights, click here: Summary of Rights