Job Details
HTI is seeking an Inside Sales Manager for a leading chemical manufacturer in the Upstate. Throughout the years, this manufacturer has cemented their place as one of the go-to companies for custom synthesis and problem consultation in the southeast US - focusing on providing quality products while continuing to lead the way with innovative technologies, custom manufacturing, and close customer partnerships.
What They Offer:
- Full benefits package
- 401k Match
- Bi-Annual Performance Bonuses
- LTD, STD
- And More!
What You Need:
- Associate or bachelor s degree in business, communications, or related field.
- Minimum 5-7 years experience in a manufacturing environment required and 2-3 years experience managing a sales or customer service team.
- Proficient in data entry and working with ERP software, preferably Datacor (formerly Chempax)
- Proficient in Microsoft office
- Excellent employee relation, problem solving and customer service skills.
What Your Role Will Look Like:
The Inside Sales Manager will oversee the day-to-day operations of the customer service department while providing leadership, support, and training to the customer service team to facilitate a culture of efficiency and customer advocacy.
- Lead and influence the performance of the service team.
- Responsible for developing and maintaining standard operating procedures (SOPs) for the customer service department as well as communicating any revisions to the service team.
- Interface with sales department to process and interpret complex, less-clearly defined issues outside of SOPs.
- Responsible for development and implementation of formal customer service training programs to educate and ensure team compliance of all company and departmental SOPs.
- Audit and maintain customer master data as well as enter and update product pricing in customer files in ERP system.
- Handle day-to-day customer support activities for specific accounts as needed.
- Lead weekly service team meetings.
- Manage employee schedules by approving vacation requests, coordinating break and meal periods, and ensuring appropriate coverage of work is available.
- Complete semi-annual performance reviews of service team.
- Ensure team compliance of all company and departmental policies, procedures, and programs.