Job Details
Title: Copyright Service Desk
Location: Remote
Duration: 14 weeks CTH
Work Requirements: US Citizen, GC Holders or or Authorized to work in US
Job Description:
Below are the CSD Tech duties:
The Copyright service desk personnel answer calls and emails relating to external (eCO) Electronic Copyright Office issues and internal staff requests/issues.
We address Copyright technical issues, providing high levels of customer service. The role often requires knowledge of the Service Now ticketing system, troubleshooting.
extensively and escalating issues to Tier 2/3 as necessary.
- Support external user eCO web portal ( www.copyright.gov ) technical questions.
- Support/Troubleshoot Copyright Internal staff request and escalations critical issues.
- Use SCCM for remote access into internal staff computers to troubleshoot specific issues.
- Document and escalate Incidents & Case tickets into the ServiceNow tracking system.
Provide Tier I support for Copyright staff to troubleshoot the Siebel application and hardware issues in a timely manner.
- Provide Siebel Administration support for Copyright staff rights/permissions.
Our benefits package includes: (EXCLUDE on perm placements)
- Comprehensive medical benefits
- Competitive pay, 401(k)
- Retirement plan
- and much more!
About INSPYR Solutions:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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