Job Details
Overview:
In this role you will support many internal employees troubleshooting and working with a wide range of hardware and software including but not limited to VMware, Active Directory, and ServiceNow.
Responsibilities:
- Create, answer, analyze and escalate service requests and incidents in person, by phone, email, or service desk ticketing system.
- Provision and deprovision access within VMware Horizon.
- Manage Service Desk ticketing system to evaluate all entries according to ITIL guidelines.
- Monitor, review, and close all routine incidents in a timely manner ensuring adequate and accurate data.
- Unlock and enable user accounts or reset passwords within Active Directory.
- Assist with conference room (Cisco integrated) and desk-side support.