Job Details
We are seeking a Front Desk Agent
Responsibilities:
- Familiar with local area and provides dining, shopping, entertainment, attraction, and travel information to hotel guests & residents.
- Follows up with guests in an exceptionally timely, thorough, and professional manner. Maintains proper condition of hotel/s lobby and oversees the provision of hotel amenities.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor the hotel front entrance and resolve any congested situations.
- Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Among other responsibilities that are included as a Front desk Agent.
Qualifications:
- High school graduate or equivalent vocational training certificate.
- Previous experience in cashiering.
- Fluency in English both verbal and non-verbal.
- Compute basic arithmetic.
Ability to:
- perform job functions with attention to detail, speed and accuracy.
- prioritize and organize.
- be a clear thinker, remaining calm and resolving problems using good judgement.
- follow directions thoroughly.
- understand guest s service needs.
- work cohesively with co-workers as part of a team.
- work with minimal supervision.
- maintain confidentiality of guest information and pertinent hotel data.
Desirable College degree or other Vocational Certifications, preferably a hospitality student, fluency in a second language, CPR certification, Previous guest relations training.
Don't hesitate to apply for this incredible Opportunity!