Job Details
Our Greeter is the first and last point of contact for potential and current customers and is therefore one of the most important positions in our new Long s Newbury Street location. Your commitment to service and exceeding customers expectation is what will define your success in this role. This position requires you to be flexible, detail-oriented, and have the ability to multitask and interact with a diverse customer base.
Job Responsibilities:
- Great and welcome all customers in an authentic and professional manner. Manage incoming customer visits, especially during heightened business periods and monitor intake ability throughout the day.
- Inquire about the reason for a customer s visit and follow through with the appropriate hand off and introduction in the next step in the customer s journey. Offer hospitality and comfort should a customer need to wait for their designated sales professional.
- Be able to converse and engage with customers as they wait to enter the store/boutique during peak business periods. Provide general information about the local area to customers visiting the area.
- Be knowledgeable of daily appointments, scheduled VIC visits, and other unique activities scheduled for the day.
- Act a second pair of eyes and ears when it comes to monitoring inside and outside the premises for any type of unusual activity which might be a security risk. Partner with security regarding these situations.
- Assist with open and closing responsibilities of your location.
- Always ensures pristine condition of physical premises.
- Run occasional errands as needed.
Skills/Competencies Required
- Intuitive customer service skills
- Professional demeanor coupled with a welcoming personality
- Excellent verbal communication skills
- Ability to multi-task
- Self-motivated and ability to anticipate the needs of others
Experience
- Prior hospitality and/or luxury retail environment experience, preferably in customer service
- Interest in fine jewelry and luxury timepieces a plus
If you are interested in applying for this position please send your resume and cover letter to ...@longsjewelers.com.