Job Details
Field Application Specialist
Elistair is one of the global leaders in drones for civil security and defense. What distinguishes us is our innovative wired technology that overcomes the limitations of battery-powered drone flight times. Our mission is to protect those who protect us firefighters, police officers, first responders, soldiers by providing persistent situational awareness to make the best decision. Our goal: To be the global leader in security and defense drones. Today, we 60 strong in Lyon, France and Wilmington, North Carolina.
We are looking for a Field Application Specialist to support our growth, our government and private clients in their adoption of our products and in the success of their missions.
As part of our Operations team, your mission will be to deploy, demonstrate, train and support our customers in their use of Elistair drones and products in North America.
You will accompany our customers before, during and after the delivery of the products. You will work closely with our Sales, Marketing and Technical team.
Responsibilities:
Demos: Organize and conduct demos to assist sales efforts.
Initial training and onboarding: Introduce customers, partners, distributors and other stakeholders to the configuration, use, user maintenance and servicing of Elistair drones, including hands-on training and webinars.
Maintain regulatory compliance: Ensure compliance of internal and external flights with aviation regulations. Ensure flight safety and compliance with procedures.
Product feedback: Collect end-user needs and provide feedback on our products and services to improve our offering and influence the roadmap.
Pre-Sales consultation: Collaborate with the sales team to provide technical insights to prospects, help identify customer needs, and advise on optimal solutions.
After-sales support: Serve as a link between the company and customers to resolve technical issues. Offer a first level of operational support, in collaboration with our technical maintenance team.
Documentation: Participate in the writing of training materials, user manuals, tutorials and other materials in close collaboration with the marketing and sales teams.
Equipment management: Manage and maintain the demo equipment fleet up to date and ready to deploy.
Internal training: Train new employees or team members on the technical and application aspects of the products.
Technology watch: Stay up-to-date on the latest trends and technological developments in the drone industry to advise the company and customers.
Your responsibilities will also include system testing, customer support during live operations, and attending trade shows.
Desired Profile:
Technical degree or relevant work experience in a robotic, drone, or similar environment
Basic technical knowledge related to products (electronic, electrical, mechanical, soft)
Experience in the field of Defense or Security is a plus
Ability to work independently and take initiative
Ability to interact and communicate positively and effectively with customers
Possession of an FAA Part 107 license is a plus
Fluency in French is not required but an advantage
Located in the greater Wilmington, NC region or willing to relocate
Availability for frequent travel (up to 50% of the time)
Flexible scheduling to accommodate international time zones
Self-motivated, good interpersonal communication
Calm and pragmatic, organized. Ability to handle situations under pressure
Benefits:
Health, vision, and dental insurance with a top national provider
Flexible work from home days once established within role
Above average PTO days
International travel HQ in Lyon, France
Having a voice within a small established international company