Job Details
**Field Service Representative**
**Vancouver, BC, CA**
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****Who We Want:****
**Collaborative partners.** People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
**Self-directed imitators.** People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
**Curious learners.** People who seek out cutting-edge research and information to expand and enhance their ability to be ready for whats next.
**What You Will Do:**
The person taking the Field Service Representative role will focus on Stryker navigation portfolio and spend most of their time in four key areas. They are:
1. Traveling between hospitals based on assignment of service requests.
2. Troubleshooting and resolving customer and product issues.
3. Building positive relationships with Stryker customers.
4. Documenting service results to maintain accurate quality records.
**Individual Responsibilities:**
* Proactively collaborates with internal teams/departments to promote a culture of inclusiveness and cooperation
* Responsible to live and exemplify Strykers Values: Integrity, Accountability, People, and Performance.
**Functional Responsibilities:**
* Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction
* Adhere to account protocols. Responsible for fault isolation and maintenance of equipment at account locations
* Provide post-sale in-servicing on equipment operation and maintenance
* Perform warranty, upgrades, field actions, preventative maintenance, installations, deliveries, billable or any other related services required by a client.
* Follow all administrative duties, complete all necessary paperwork and track product support solutions, e.g., Repair Orders, Service Request Forms, Product Inquiries, Field Actions and Part Order Requisitions in a very accurate and timely manner
* Maintain an accurate inventory of Stryker equipment, service parts, tools. Conduct regular cycle counts and verify tool calibration
* Workload includes extensive travel in Ontario with up to 30% of out of province travel
****What You Will Need:****
* Post-Secondary Diploma required; University Degree Preferred
* 1+ years of related technical experience in field
* Background from a Technical School in Mechanical, Electronics or Electrical Background
* Intermediate to advanced computer networking knowledge
* Internal applicants with an equivalent combination of education, experience and performance over time at Stryker will be considered
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at
**About Stryker**
Stryker is one of the worlds leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.
We are proud to be named one of the Worlds Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting
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**Date posted:** January 7, 2022
**Job ID:** R465679
**Job category:**
**Primary location:** Vancouver, BC, CA
**Employee type:** Full time
**Relocation:** No
**Work Flexibility:**
**Travel:** 60%
Vancouver
BC
CA
Job posting location