Job Details
Network and Voice Operations Specialist
Temporary to Permanent Position
Location: HQ - Onsite Only
Role Overview:
This role involves managing both our network operations and voice communications, ensuring seamless connectivity and support across the organization.
Responsibilities:
- Network Management: Oversee and manage the functionality and efficiency of our network systems using Cisco switches and SolarWinds monitoring.
- Voice Communications: Handle setup and maintenance of Cisco Unified Communications Manager functions including call forwarding, hunt groups, and voice account setups.
- Vendor Interaction: Manage relationships with voice/data carriers and vendors, ensuring effective communication and service delivery.
- Hot Cuts and Circuit Turn-Ups: Execute critical transitions and upgrades without service interruptions.
- Documentation: Utilize Visio and PowerPoint to document system configurations and operations clearly and accurately.
- End-User Support: Provide first-line communication with branch personnel, addressing and resolving issues escalated from end users or the helpdesk.
- Team Collaboration: Work closely with other team members to ensure knowledge transfer and continuity of operations.
Requirements:
- Experience in managing Cisco network environments, with specific knowledge of Cisco switches.
- Proficient with Cisco Unified Communications Manager (CUCM) and its functionalities.
- Familiarity with SolarWinds software is a significant advantage.
- Strong capabilities in system documentation tools such as Visio and PowerPoint.
- Excellent communication skills with experience in customer-facing roles.
- Ability to handle multiple tasks simultaneously and adapt to changing priorities.
Work Conditions:
- This is a full-time, on-site position requiring the candidate to be present at the office every day.
- Initial temporary term of three months, with the possibility of transition to permanent based on performance and operational requirements.