Job Details
Are you goal-oriented ? Are you a good listener? Does helping people overcome and resolve financial challenges give you a sense of accomplishment? If so, then we have a great customer-service focused opportunity for you with competitive pay, an unlimited monthly bonus potential, and more!
Reporting to our Head of Central Collections and Vehicle Remarketing, our Part-time Collectors are part of an enthusiastic and motivated team of collections professionals that helps us service and retain customers. Using our customer-service oriented approach, you will be working with our Cash Store customers who are past-due on their consumer loans. This is a great opportunity for a talented person to broaden his/her customer service experience through comprehensive on-the-job training in a fun, leading-edge call center environment. Our Part-Time Collectors are based at our Administrative Office (HQ) in Irving (Las Colinas), Texas. We are an Equal Opportunity Employer.
Key Responsibilities
- Make outbound phone calls to set up effective and immediate payment arrangements that resolve the customer s delinquency
- Find mutually beneficial payment arrangements that will allow us to retain the customer
- Sell the customer on the idea of paying off their debt
- Counsel the customer on how to increase income/decrease expenses
- Receive inbound calls from customers, employees, and other parties with questions or problems that need to be resolved
Requirements
- High School Diploma, G.E.D., or equivalent
- 1+ years of collections experience in the retail, banking, financial services, healthcare, utilities, or hospitality industries
- 1+ years of experience working in a call center
- Ability to type and talk at same time, as well as stay focused in a busy (possibly distracting) environment
- Excellent time-management skills
- Strong attention to detail
- Must pass a credit and criminal background check
- Must meet minimum performance and attendance standards
- Local (Dallas/Fort Worth area) candidates only no relocation
- Must be currently authorized to work in the United States without sponsorship and not require sponsorship in the future
Preferred Qualifications
- 3+ years of collections experience in the retail, banking, financial services, healthcare, utilities, or hospitality industries
- 3+ years of experience using a dialer to collect past-due payday loans, medical debts, utility bills and/or credit card delinquencies
- Familiarity with FDCPA and other collections laws and regulations
Compensation
- $22.13 per hour starting pay
- Receive up to an additional 12% increase in pay in your first year through scheduled wage increases!
- Unlimited incentive potential!
Benefits
- Business casual work environment
Training
- All Collectors go through a comprehensive training program
Work Schedules
Post training, work schedules are generally available in the morning, evening, and on weekends. Part-Time Collectors typically work between 20 and 30 hours per week. Our hours of operation are:
- Monday thru Friday - 8:00am to 9:00pm
- Saturday - 9:00am to 4:00pm
- Sunday - 4:00pm to 9:00pm
About Cottonwood
Founded in 1996, Cottonwood Financial is one of the largest privately held retail consumer finance companies in the United States. With a customer-centric focus, we offer an innovative mix of FinTech and brick-and-mortar financial products and services through our online customer portal, Cashstore.com, as well as through our 230+ retail locations in 3 states, under our Cash Store brand.
We have a healthy balance sheet, are positioned to grow, and have been named multiple times to the Inc. 5000 list of America s fastest-growing private companies, as well as to the Dallas 100 list of the fastest-growing private companies in North Texas.
Cottonwood Financial is proud to be an equal opportunity employer.