Job Details
JOB SUMMARY: Supervises nursing department in DON's absence according to current federal, state and company guidelines and regulations. Responsible for daily coordinating, assessing and monitoring the quality and efficiency of patient care outcomes. Ensures compliance of nursing care policies, procedures, systems and processes. JOB RESPONSIBILITIES Service Excellence o Demonstrates a positive attitude by focusing on customer satisfaction, embracing change and celebrating successes. Looks for opportunities to help others. o Is Self-motivated to serve customers and achieve success. Proactively identifies and solves problems. o Serves as a role model for others by being a care and service champion. Goes above and beyond expectations to deliver service surprises. o Dedicates his/her self to serving the needs of patients and families. Relationship Building o Is courteous in dealing with others (smiles, focuses 100% on the individual with direct eye contact) o Shows empathy for patients and their family members. Actively listens and demonstrates understanding of issues and concerns. o Cares about patients and their families. Demonstrates a genuine interest in their well-being. o Deals with individuals with a range of moods and behaviors in a tactful, personal manner. Avoids intimidating, antagonizing or alienating people. o Communicates effectively with all interested parties. Individual Service Standards o Acts with integrity on all matters. Demonstrates uncompromising adherence to ethical principles and organizational values. o Remains professional in appearance, dependability and interactions with others. Follows through on commitments. Teamwork o Respects and works well with others. Team Player. o Involves others in problem solving and championing change. o Shares information with others through explanation and demonstration. o Exchanges ideas with others to determine the best course of action. House Supervisor Job Specific Duties o Identifies and solves operational problems. Effectively participates in MFA's QA program. Ensures effective clinical systems are implemented and maintained. o Ensures that all alleged violations involving mistreatment, neglect or abuse, including any injuries of unknown source, are reported immediately to the Administrator. Follows MFA policy. o Effectively manages turnover in the center. o Participates in orientation, training and in-service education, and staff meetings. o Establishes and enforces the center's safety and health programs. Addresses all physical hazards. o Ensures all mandatory training is completed on time. o Ensure all patients are cared for consistent with federal, state and Company standards. o Maintains visibility in the Center by interacting with employees and patients. o Ensures infection control procedures are followed. o Communicates policies and regulations to staff. Recommends policy revisions where necessary. o Maintains strict adherence to the Corporate Compliance Program. o Perform other duties as necessary for the successful operation of the center. o Supervises the Nursing Services Department in the absence of DON/ADON, as directed. Reviews staffing at change of shift. Assigns and replaces staff to meet patient care needs. Monitors staff compliance with assigned break times and patient care assignments. Initiates coaching, counseling, and corrective action according to policy. o Completes patient care rounds providing immediate feedback to assigned staff. o Participates in committee meetings, as assigned. o Coordinates admissions, transfers, and/or discharges, and ensures appropriate documentation. MFA Business Systems and Operations o Focuses center activities on company business model to achieve desired performance outcomes. Promotes established MFA branded programs and products of differentiation. o Is knowledgeable of and manages the state survey process, responding in an appropriate and timely manner. o Ensures compliance with pertinent laws, regulations, and MFA policies and procedures. Leadership o Promotes customer service focus. Develops and maintains a positive culture that is built upon open communication and trust. o Effectively implements and maintains all company hiring and retention processes. o Manages employee performance in alignment with the values and goals of the company. Develops, supports and consistently recognizes employees for the delivery of outstanding care and service. o Maintains open lines of communication and promotes positive employee morale. o Establishes relationships in the community, including physicians, volunteers, ministers, church groups, and community leaders.