Job Details
IT Logistics Technician - Provisioning - Client Onsite
Temporary - Full Time (4-6 months)
Work Location: Based out of Chicago, IL - Client Office
**This role will travel to multiple client sites within North America footprint (New York/Oakland/Toronto)
*Candidate must have a valid passport and be able to travel to Toronto, Canada from 6/3-6/21- travel and lodging will be provided. Per diem meals during the week can be expensed. Will have weekends free for work life balance.
What this Job Entails:
IT Logistics Technicians are responsible for providing the Astreya user experience. From order tracking, accessories management, managing hardware and accessory deployment to front line users and behind the scenes (remote) user setup as part of a redeployment hardware upgrade project.
Scope:
- Works on assignments that are moderately difficult, requiring judgment in resolving issues
- Requires some instruction on new assignments and infrequent checks on daily work
Your Roles and Responsibilities:
- Handle inventory and asset management, conference room preventative maintenance, and e-recycling
- Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction
- Help to ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees.
- Deploy and recover laptop and desktop images
- Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)
- Utilize Inventory Data management software to maintain inventory accuracy and workflow
- Contribute to large scale global projects as needed
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
- High school diploma or general education degree (GED) and 2 to 4 years related experience and/or training; or equivalent combination of education and experience
- Exercises judgment within defined procedures and practices to determine appropriate action
- Excellent written and verbal communications skills
- Ability to work in a large team with minimal supervision
- Capable of providing an outstanding user experience
- Basic Inventory or IT knowledge
- Ability to excel in a fast paced work environment
- Ability to make sound decisions when faced with competing priorities
- Results oriented and can identify the steps to be taken to achieve objectives
Preferred Qualifications:
- Past business operations exposure
- Some customer experience background or familiarity
Physical Demand & Work Environment:
- Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day
- Must have the ability to perform office-related tasks which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
- Must be able to use a computer
- Must have the ability to communicate effectively
- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers