Job Details
We are open to almost anything. We were thinking 4 to 5 hour shifts. 4 to 5 days a week. No morning hours at this time. Start times after 1pm, but really are trying to push start times in late afternoon (ex 4pm-9pm, 5pm-10pm, 6-11pm, ect). As far as how long. We would like until end of year, but will take until Oct. Apple NPI is 2 nd week of Sept.
Description:
Client Pay is a fintech business powered by a national bank. Recognized as a leader in product innovation, Client has created transformational point of sale financing programs for some of the largest retailers in the country. The team is rapidly expanding its merchant relationships across industry verticals and is looking for a strong people to enhance and respond to customers within the support center.
The service advisor will be responsible for answering calls, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer s problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.
Duties and Responsibilities:
" Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
" Answer and manage incoming calls
" Ability to memorize, recall, or research answers quickly
" Excellent customer care and focus; ability to assess customers needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
" Ability to learn and follow all customer service procedures and policies
" Strive to meet and go above personal and team targets, goals, and quotas
" Aim for customer resolution
" Record, organize and file customer interactions and profile/account changes