Job Details
The Behavioral Health Scheduler is part of the person-centered integrated care team responsible for ensuring clients are scheduled for behavioral health appts. Responsibilities include, but are not limited to, scheduling returning client appointments, operating telephone queue, entering consumers into the EHR system, ensuring all Psychiatry Provider reschedules are completed in a timely manner, collecting insurance information, updating client data and exceptional communication to all other team members as needed all while providing great customer service.
This is a full-time, benefit eligible position working Monday-Thursday 9:30am - 6:00pm, and Friday 8:30am - 5:00pm.
ESSENTIAL FUNCTIONS
Answer high volume of incoming calls from patients wanting to schedule a new appointment or reschedule an existing appointment
Schedule for multiple behavioral health care providers in several locations
Provide excellent customer service
Ability to manage multiple computer applications using dual monitors
Understanding of Microsoft Teams and Outlook
Explain Open Access process to any caller needing to start services with Compass Health, including information on what items they need to bring
Verify and update name, date of birth, phone number, email address and insurance on each call
Update Active Care Team on each call
Summarize each call with details of the action taken for the client s request
Transfer calls as needed to other departments or contacts
Coordinate an interpreter if needed for the appointment that is scheduled
Cancel and/or Reschedule all Psychiatry Provider absences, permanent schedule changes, or changes to appointment details as needed
Follow-up on patients who missed their appointment the previous day to reschedule
Monitor schedule for accuracy, cancellations, and back fill openings
Work closely with department and front desk staff as needed
Attend staff meetings as required
Conducts self in accordance with Compass Health Network s policies
Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations
Other duties as assigned