Job Details
Job Summary:
Job Summary:
Who are we?
Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network.
As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit
Who are you?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
The Role:
The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. All employees must adhere to established COVID-19 safety regulations and procedures.
Job Functions:
- Deliver exemplary customer service to maintain customer loyalty. Help resolve our customer concerns through analysis to determine the most effective resolution.
- Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
- Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
- Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.
- Assist in resolving guest complaints.
- Report maintenance and cleaning issues to the respective department manager.
- May fill in temporarily with a department to support staffing levels during peak or break times.
- Greet guests as they enter and leave the venue.
- Show CARE by participating in venue recycling efforts before, during and after the show.
- Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
- Refer unresolved customer grievances to designated departments for further investigation
- Other tasks as assigned by the Guest Services Manager
Qualifications:- High School Diploma or equivalent
- At least 2 years in Customer Service and communications
- Strong strategic thinking and creative problem solving skills
- Excellent verbal, written and interpersonal communication skills
- Acute sense of judgment, tact and diplomacy
- A strong sense of teamwork and ability to execute programs
- Excellent verbal and written communication skills
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
EQUAL EMPLOYMENT OPPORTUNITY Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
The expected compensation for this position in NYC is:
$16.00 USD - $20.00 Hourly
**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the New York Salary Transparency in Job Advertisements Law. It is estimated based on what a successful New York City applicant might be paid. It assumes that the successful candidate will be in New York City or perform the position from New York City. Similar positions located outside of New York City will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the NYC Law, a potential new employee's salary history will not be used in compensation decisions.