Job Details
US Imaging -
- Are you compassionate about helping others?
- Able to communicate and develop rapport on the phone?
- Do you want to work in a great team environment?
- Are you organized with great critical thinking skills?
- Are you detail oriented with the ability to handle complex issues?
- Are you reliable and dependable and ready to work?
IF so, US Imaging is looking for self-motivated individuals with the passion, drive, energy, and positive attitude to be a top performers. You will be part of our Call Center VIP Medical Scheduling team and will engage with our clients to schedule their imaging procedures at one of our facilities across the United States.
The Member Service Agent is expected to provide exceptional customer service, educate the member, and/or assist the member with all aspects of the scheduling process.
Essential Duties and Responsibilities:
Engage confidently with members
Provide a high standard of service
Efficiently handle all inbound and outbound calls
Ensure accurate & timely system documentation
Handle confidential information
Liaison with physician offices and other providers
Schedule appointments efficiently and conveniently for our members
Effectively handle all follow-up
Perform duties as assigned to ensure member satisfaction as assigned
Qualifications:
High School diploma/GED equivalent
Minimum 2 years of customer service experience
Proven experience in a competitive environment a plus
Bilingual - Spanish a plus
Demonstrated attention to detail and complex problem solving
Motivated, to meet and exceed goals
Professional image, reliable and dependable
Proficient with Computer Skills Including Microsoft Office applications (Outlook, Excel, Word, and PowerPoint.)
Compensation and Benefits:
All full-time employees are eligible for paid time off, holiday pay, medical, dental, vision, life insurance, voluntary life, LTD, and retirement 401k.
Competitive hourly rate of $19.50 with a monthly bonus opportunity.
We strive for a team environment in a fast-paced, fun work environment with onsite perks and celebrations.
Must be available to work Monday through Friday on site. The training program is 6 weeks long 9:00 am to 5:30 pm.
Interviewing for 9:00am - 5:30pm - M-F day shift.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.