Job Details
**Customer Support Specialist, West Coast**
ChemTreat Location Glen Allen, Virginia, United States of America Category Customer Support Job Id R1181703 Our career site no longer supports applications submitted via Internet Explorer. For a better experience, we recommend using Chrome, Firefox, Edge, or Safari. Thank you.
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JOB DESCRIPTION ****About the Sales & Customer Support Representative role:****
As a Sales and Customer Support Representative, you will fulfill internal and external customer needs through a high volume of phone calls, while also handling electronic requests. You will provide unscripted, customized professional service with the expectation that you have ownership over the resolution within a 24-hour window.
This is a full-time opportunity, Monday through Friday. Hours: 9:30 AM to 6 PM EST
* Support the sales force to resolve situations
* Problem solve delivery issues, probe and fact find for key elements and track orders to delivery
* Place accurate phone orders (40-50 daily) and electronic orders (10-15 weekly)
* Responsible for all account maintenance: account contact information, pricing information, address changes, notes, etc.
* Follow the escalation procedure for outstanding tasks
* Review customer Purchase Orders (PO) for order entry
* Problem-solve errors for root cause and countermeasure
* Understand and adapt to change in processes and procedures
* Ability to understand lean manufacturing metrics as they relate to daily performance measures
* This is an opportunity to get into an outstanding organization, ranked #162 on the Fortune 500 list!
* You will be helping ensure water quality for people around the world!
* Full benefits including medical, dental, vision, 401(k) matching all on day one
* Associates degree; Bachelors degree preferred
* 2-3 years of business and/or customer contact center experience preferred
* Spanish or French verbal and written skills a plus
* Technical, analytical skills and business knowledge
* Strong written and verbal communication skills; Partnership and leadership
* Strong organizational skills; Self-management, motivated and committed to results
* Critical thinking and attention to detail
* Ability to handle a fast-paced environment
* Ability to establish trust and relationships with our customers
* Flexibility; Open to change and learning
ChemTreat, Inc. is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any characteristic protected by law.
When you join us, youll also be joining Danahers global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, youll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available .
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at ...@danaher.com to request accommodation.
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