Job Details
** Position Description**
**Customer Sales & Service Representative I ** Training Class Starts March 21, 2022**** Location **Waseca, MN - (CC) Lakes** Working Hours **Monday through Friday, 7:30am to 4:30pm or 10:30am to 7:30pm and other days/shifts as business needs** **$1,000 Sign on Bonus to join a great team!**
**Mediacom is proud to have received the following recognition, 2021 Best Managed Companies, 2019 Best Company for Women to Work, and 2017 Best Company for People of Color and Women to Work**
**Training will begin on March 21, 2022**
**General Responsibilities:**
Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments.
**Specific Responsibilities:**
Interact with customers by telephone, as well as e-mail, mail and fax.
Answer customer inquiries and solve problems regarding billing, services, and products.
Assess customer needs and interests in order to present Mediacom products and services.
Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
Exceed or maintain minimum sales ,quality and productivity standards.
Demonstrate courtesy and patience in customer relations.
Troubleshoot basic service issues and schedule on site service calls when necessary.
Receive and process customer payments.
**Preferred Skills/Experience:**
Entry level; 1-2 years prior work experience in customer facing or technical role preferred.
High school diploma required, Associates/Bachelors Degree preferred.
Effective communication skills.
Data entry and computer experience.
Ability to work evenings, weekends and holidays.
Ability to work overtime when needed.
Ability to sit for extended periods of time.
**Keywords:** Customer Service, Call Center
**Mediacom Communications is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.**
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