Job Details
Date Posted: 04/24/2024
Hiring Organization: Rose International
Position Number: 462853
Job Title: Administrative Fulfillment Support Clerk
Job Location: Columbus, OH, USA, 43215
Work Model: Onsite
Shift: 7:00 AM to 3:30 PM or 7:30 AM to 4:00 PM. Monday through Friday. May have occasional overtime.
Employment Type: Temp to Hire
Estimated Duration (In months): 13
Min Hourly Rate ($): 16.00
Max Hourly Rate ($): 17.00
Must Have Skills/Attributes: Computer Literacy, Filing, Mail, Microsoft Office
Job Description
**Only those lawfully authorized to work in the designated country associated with the position will be considered. **
**Please note that all Position start dates, and duration are estimates and may be reduced or lengthened based upon a client s business needs and requirements. **
We are looking for an Administrative Fulfillment Support Clerk for our client for a Fortune 500 Insurance Company, located in Grove City, Ohio which is minutes south of Columbus, Ohio. As the Administrative Fulfillment Support Clerk, you'll provide timely, efficient service for an assigned product and/or service center internal and external customer.
You will ensure that we are providing extraordinary care to our customers through workflow management and meeting all required service level agreements. Successful candidate must be able to work in a team and shared work environment. Daily work volume and assigned tasks may change daily.
Basic skills with Microsoft Office applications required with the ability to lift to 35 pounds may be required (moving mail bins to pick up area carts are provided). Job involves physical activity such as lifting, twisting, stooping, bending, standing in addition to computer work.
* Position: 288985
Location:
* In office located in Grove City, Ohio 43123
Location change to downtown offices is planned for late 2024 or early 2025.
Hours of Operation:
* Must be available to work 7:00 AM 3:30 PM or 7:30 AM 4:00 PM. Monday through Friday. May have occasional overtime.
The following duties cover what are generally believed to be principal and essential functions of the job.
* Fulfillment of client requests; removing forms from shelves and matching forms to letters, inserting materials into envelopes, sealing envelopes and moving envelopes to pick up area.
* Building and/or updating literature kits, can be in excess of 100 per day.
* Maintaining inventory levels; requesting inventory, emptying boxes and filling inventory shelves.
* Assembly, binding, and mailing contracts.
* Researching archived files and creating PDFs from archived records.
* Data research and reporting.
* Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
* Receives and responds to incoming agency inquiries.
* Communicates with internal/external partners through oral and written communication.
* Consults and interprets contract provisions for current and past products and assumed business for policyholders, agents/brokers and other Enterprise operating units.
* Resolves routine errors requiring corrective processing.
* Demonstrates the ability to identify situations that require advanced technical knowledge or exception processing and refers the situation to a lead team member if necessary.
* Reviews, research, and interprets records and reports to accurately make decisions.
* Performs other duties as requested.
Education:
High school studies. Undergraduate studies desirable.
Experience:
Three years' work experience with two years product-relate work experience. Prefer candidates with previous good tenure with past employers listed on resume.
Please provide explanation for gaps in employment greater than 90 days in resume.
Knowledge:
General office practices, customer service, and office equipment.
Information systems, Basic mathematics, familiarity with office filing systems and record keeping procedures, and problem-solving techniques.
Skills:
Ability to prioritize own work within standards.
Effective written and oral communication skills to interact with customers, team members, and management.
Decision making skills necessary for customer contacts.
Ability to identify and evaluate problems and analyze customer inquiries and determine the appropriate action.
Proven ability to operate a CRT and PC.
Basic skills with Microsoft Office applications required.
Ability to lift to 35 pounds may be required (moving mail bins to pick up area carts are provided).
Job involves physical activity such as lifting, twisting, stooping, bending, standing in addition to computer work.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.