Job Details
Job Description - Customer Service Representative (22111) **Job Description**
Customer Service Representative - 22111 **Schedule**
- Full-time | **Shift**
- Day Shift JOB SUMMARY
* Ensures that all customer inquiries and request are handled professionally, timely, accurately and consistent with the image and reputation of Phoebe Putney Memorial Hospital.
GENERAL REQUIREMENTS
* Adheres to the hospital and departmental attendance and punctuality guidelines
* Performs all job responsibilities in alignment with the core values, mission and vision of the organization
* Performs other duties as required and completes all job functions as per departmental policies and procedures
* Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs)
* Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
* Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.
WORKING CONDITIONS
* General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels.
* May be exposed to high noise levels and bright lights.
* May be exposed to limited hazardous substances or body fluids, or infectious organisms.
* May be required to change from one task to another of different nature without loss of efficiency or composure.
* Periods of high stress and fluctuating workloads may occur.
EDUCATION REQUIREMENTS
* High School Diploma or GED (Required)
* 2 year / Associate Degree in in a related field (Preferred)
EXPERIENCE REQUIREMENTS
* 2 - 3 years Health Care Account Representation, Customer Service and telecommunications (Preferred)
* 0 - 1 year Medical Terminology (Preferred)
CERTIFICATIONS AND LICENSURES
* Required Certifications/Licensures: CPAR Certification must be obtained within 20 months of hire
GENERAL SKILLS
* Organizational Skills
* Communication Skills
* Interpersonal Skills
* Customer Relations
* Mathematical
* Analytical
* Grammar / Spelling
* Read / Comprehend Written Instructions
* Follow Verbal Instructions
* Basic Computer Skills
* Microsoft Office Suite
* General Clerical Skills
PHYSICAL REQUIREMENTS
* Have near normal vision: Clarity of vision (both near and far), ability to distinguish colors
* Have good manual dexterity
* Have good eye-hand-foot coordination
* Ability to perform repetitive tasks/motion
PHYSICAL DEMANDS
* Standing - Occasionally within shift (1-33%)
* Walking - Occasionally within shift (1-33%)
* Sitting - Continuously within shift (67-100%)
* Reaching above shoulder - Occasionally within shift (1-33%)
**Job**
- Office / Clerical **Primary Location**
- GA-Albany-Phoebe Physician Group **Organization**
- MSO PHYSCIAN SUPPORT