Job Details
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Key Name Description Key Name Description Key Name Description -
- Customer Service Representative
Job ID 15485 **Customer Service Representative**
Regular USA, Texas, Snyder, Texas We will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. For more information, please
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Job Overview and Responsibilities The **Customer Service Representative** (CSR) is part of the Customer Services Team. The CSR manages and supports a specified portfolio of customers for which he/she possesses in depth understanding of their needs. The position manages customer order management in a responsive and thorough manner. Order management is a multifaceted activity and requires an understanding of internal processes which include credit, inventory management, production, transportation, etc. to execute orders and ensure on-time deliveries. The CSR guides customer requests through the organization to ensure fast and satisfactory turn-around and is the key interface for customers internally within the Commercial, Manufacturing, Quality, and broader Supply Chain function(s). Some of the responsibilities include but are not limited:
* Manage the end-to-end order management process and controlling variances where they occur.
* Contribute to delivering against target OTIF collaborating with customers on order lead time (requested delivery date).
* Drive order readiness through achievement of targets on invoice on time, invoice accuracy, and orders entered within two business days.
* Employs the MAS accounting system for required financial transactions.
* Coordinate and work closely with our Supply Chain, Sales, Manufacturing facilities, and customers.
* Participate and contribute to key customer service effectiveness and efficiency projects.
* Assist customers on products, SDS, Certificates of Analysis, and shipping information.
* Proficient in Chemplex Product line and Customer list.
* Work with customers and end-users to ensure that product is used, stored, maintained, and transported according to label direction.
* Collaborate with sales team to understand customer requirements, promote the sale of company products, and provide sales support.
* Perform various other duties assigned by supervisor within the physical constraints of the job.
Education and Experience
* Minimum two years of Customer Service or Marketing exposure from either college or on the job training in a related industry.
Skills
+ Exceptional customer service skills including written and verbal communication skills and the ability to manage conflict and diffuse situations to a satisfactory end.
+ The ability to build strong internal and external relationships.
+ Exceptional analytical and problem solving capabilities.
+ Good personal management skills such as strong prioritization skills, well organized, resourceful, and highly dependable.
Demonstrated ability to share knowledge and mentoring among team members.
Job ID 15485 Customer Service Representative Regular USA, Texas, Snyder, Texas