Job Details
Job Purpose: This position will be responsible for VoIP architecture, design, implementation, and/or operations. Also responsible for implementing and/or operating the latest network technologies such as VoIP.
Essential Functions:
- Lead requirements gathering, deployment and/or operations projects and/or efforts (50%)
- Assist deployment and/or operations team(s) with VoIP deployments and/or operations (35%)
- Accurately document deployment processes and project notes (15%)
- Take direction from direct supervisor for career training and skill development
Education:
Four years of College resulting in a Bachelor's Degree or equivalent
Relevant Work Experience:
- 5 to 7 years in related field
- Experience VoIP deployment and/or operations experience in a small to enterprise-sized corporation and/or service provider infrastructures
- Experience as a point of escalation or subject matter expert
- Strong experience with technology or strong aptitude for technology based on Director level assessment
- Specific Technology Experience Plan, design, install, troubleshoot, repair, and maintain VoIP systems and equipment
- Strong understanding of SIP and SIP troubleshooting Knowledge of analog and Ethernet cabling standards
- Test, turn up, and support SIP trunks, PRI's and voice gateways
- Test, turn up, and support analog gateways
- Background in routing and switching with Q0S experience a plus
- Multi-vendor VoIP experience a plus
- Additional VoIP certifications a plus Call Center experience a plus
- Instant Messaging, Conferencing, and Video Conferencing a plus
- Deploying and/or operating multi-tenant and/or hosted solutions a plus
Special Knowledge, Skills and Abilities:
- Take direction and mentorship from senior management, project managers, delivery managers, and/or VoIP principals
- Demonstrated high aptitude and/or potential for a career within the technology industry
- Desire to work with VoIP technologies
- Excellent communication skills, both written and oral
- Ability to document processes clearly
- Can rely on experience and judgment to plan and accomplish goals and meet deadlines
- Can work independently or within a project team
Supervisory Responsibility:
This position does not have any supervisory responsibilities
Work Environment:
- Requires in the field (75-85% Travel) / on customer premises for VoIP deployment projects and/or operations
- Requires in the office or warehouse for VoIP deployment projects and/or operations