Job Details
Nosler is looking for a skilled CSR and Online Order Specialist to join our Marketing and Sales Team. If you have worked in the Outdoor Industry or have always wanted to, this is a great opportunity to be a part of a long-time, locally owned family business and proud leader in the Outdoor Industry For us, excellence is not negotiable. If you have direct experience in customer service, especially in an e-commerce setting, sales, processing customer orders and/or inventory management, this may be a great opportunity for you take your career to a new level.
**Additionally, the successful applicant will be required to pass a pre-employment drug screen and criminal background check. Nosler Inc is a federally regulated company that requires employees to have a clean background check and the ability to pass a drug screen including THC.**
**Applicant Notice**
**Summary**
The CSR/Online Order Specialists primary role is to perform the various daily tasks associated with online sales for Nosler.com. This involves such tasks as order management, customer service, receiving and inputting phone orders, online inventory maintenance, and content revisions. The ideal candidate is well organized, detail-oriented, and able to juggle multiple projects at once. Strong organization and computer skills are required.
**ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.**
* Process daily online orders
* Receive and input retail phone orders
* Process restricted state licenses
* Maintain restricted state license database
* Adjust & Update online content when necessary
* Daily online order import
* Online Inventory maintenance
* Online Customer Service
* Processing return items (RMAs)
* Product listing maintenance and pricing adjustments
* Web site content adjustments
**QUALIFICATIONS, SKILLS AND ABILITIES:**
* 2-year degree or higher preferred
* At least 2 years of retail sales experience required, outdoor industry preferred
* Strong computer skills required
* High level of proficiency with Excel, Word, and Outlook required
* Experience with Slack, Magento, and Epicor preferred
* Team player with strong enthusiasm for e-commerce and sales
* Attention to detail, creative and entrepreneurial
* Ability to meet deadlines, handle multiple priorities, and perform job responsibilities accurately with minimal supervision.
* Outgoing personality with drive, ambition and passion for the hunting and shooting sports
**COMPENSATION**
Starting at $18/hour with room to grow!
**LOCATION AND HOURS**
Bend, Monday Friday, standard day shift
**ENVIRONMENT**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles and vibration. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**APPEARANCE**
Nosler, Inc. has a Standard of Excellence code. The Company expects all its personnel to maintain a neat, clean and professional appearance.
* Please fill in all fields to the best of your ability
* Be sure to attach your resume and cover letter. Information Included on application will be used in evaluating your background and experience.
**Application Instructions:**
**Nosler Inc is a federally regulated company that requires employees to have a clean background check and the ability to pass a drug screen including THC.**
Creating an account has many benefits: check out faster, keep more than one address, track orders and more.
**Accessibility Statement****Compliance status** We firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest possible audience, regardless of ability.
To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortiums (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the websites UI (user interface) and design it to their personal needs.
Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the websites HTML, adapts its functionality and behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments.
If you wish to contact the websites owner please use the website's form
**Screen-reader and keyboard navigation** Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various behavioral changes, to ensure blind users visiting with screen-readers can read, comprehend, and enjoy the websites functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Heres how our website covers some of the most important screen-reader requirements:
- **Screen-reader optimization:** we run a process that learns the websites components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others.
Additionally, the background process scans all of the websites images. It provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts embedded within the image using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.
These adjustments are compatible with popular screen readers such as JAWS, NVDA, VoiceOver, and TalkBack.
- **Keyboard navigation optimization:** The background process also adjusts the websites HTML and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.
Additionally, keyboard users will find content-skip menus available at any time by clicking Alt+2, or as the first element of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, not allowing the focus to drift outside.
Users can also use shortcuts such as M (menus), H (headings), F (forms), B (buttons), and G (graphics) to jump to specific elements.
**Disability profiles supported on our website**
* **