Job Details
Location Bishops Stortford Station Business Area / Department Customer Services ~ Customer Service Type of Role Perm - Full Time Salary & Benefits 16,865 Be part of something rewarding, by joining Greater Anglia youll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.
We have an excellent opportunity within our Customer Service Team at Bishops Stortford Station for an Automatic Ticket Gate (ATG) Operator.
**The Role**
We are looking for a flexible, enthusiastic, and hardworking individual to provide our customers with excellent service, whilst ensuring that ticketless travel and fraud is reduced through pro-active monitoring of the gateline facility (ATGs.) In addition, you will be responsible for the safe operation of the gateline (ATG's), fault reporting and keeping your work area clean and tidy.
The role will involve early starts, late finishes, weekend, and bank holiday working. An average of 35 hours per week.
**What we are looking for**
If you are professional, friendly, and flexible, this could be the role for you. You will also need to be a problem solver, as you will encounter many different situations daily.
Creating strong working relationships with your colleagues, and creating a welcoming environment by interacting with our customers are both important in this role
The successful candidate will have the willingness to accept the high level of responsibility associated with this role and the ability to work effectively
**The closing date for all completed applications is on 24th May 2021**
***Please note vacancies can close earlier due to high influx of candidate applications***
To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work:
Genuine be welcoming, customer-centric and respectful
Professional be solution-oriented, accountable and delivering to promises
Proactive be progressive, innovative and decisive
Inclusive be connected in your thinking, empathetic and promote diversity
Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, and cycle to work scheme, then apply now, and see what we can do for you!