Job Details
** Customer Sales and Service Representative**
Job Description Customer Sales and Service Representative
Department: Customer Service
Reports To: Customer Service Manager
FLSA Status: Non-exempt
General Summary
Serves as the primary point of contact for assisting customers with any inquiries, service difficulties or service requests by phone calls, emails, or walk-ins.
Essential Job Functions
Proactively upsell WRTs products and services by implementing adopted marketing plans and strategies to business and residential customers.
Assist all customers enthusiastically and innovatively with sales, billing and account inquiries.
Assist customers regarding concerns with all WRT services and determine solution or dispatch to the appropriate work group.
Maintain customer records of services.
Interact and communicate with coworkers to assist in completing customer requests and troubles.
Receives cash, checks and other tender from customers in payment of bills and purchases, as well as posting customer payments. Consults and balances cash drawer money. Prepares daily bank deposits.
Perform all computer functions associated with WRTs billing and customer service orders.
Take personal responsibility for the quality and timeliness of work and achieve results with good fiscal policy.
Adapt to the evolving and changing business needs, conditions, and work responsibilities of WRT and the industry.
Promote organizational mission and goals by influencing others to act in support of ideas, programs, or causes.
Display an ongoing positive commitment to learning and self-improvement; desiring and making an effort to acquire new knowledge or skills for work.
Perform all other related duties as assigned by management.
Knowledge, Skills and Abilities
Knowledge of company products and services.
Knowledge of marketing and sales practices and principles.
Knowledge of company policies and procedures.
Knowledge of Microsoft Word, Excel and IVUE.
Knowledge of general office procedures.
Knowledge of various electronic devices (smartphones, tablets, streaming devices).
Knowledge, Skills and Abilities (continued)
Skill in identifying problems and resolutions.
Skill in prioritizing and completing multiple projects.
Skill in operating various office equipment such as personal computer, copier, fax, and telephone systems.
Skill in oral and written communication.
Ability to be self-motivated, enthusiastic and passionate about WRTs sales orientated culture.
Ability to communicate with customers, co-workers and various business contacts in a professional and courteous manner.
Ability to organize and prioritize multiple work assignments.
Ability to pay close attention to detail.
Ability to read and interpret technical documents.
Ability to effectively function as a team player.
Ability to think progressively and innovatively while quickly grasping and synthesizing new ideas.
Ability to maintain positive attitude.
Ability to communicate with customers, co-workers and various business contacts in a professional and courteous manner.
Ability to maintain confidentiality.
Ability to follow written and oral instructions.
Ability to work with frequent interruptions.
Must have a valid drivers license and be insurable by WRTs insurance carrier.
Education and Experience:
Associate degree, preferably in marketing or business-related field, or equivalent work experience.
Reporting Requirements
Reports to WRT Headquarters in Hazen, ND and must reside within WRT service area.
Application Process
Apply on-line at or send applications/resume and applicable certifications to Michelle Perreault, WRT Human Resources Manager, PO Box 467, Hazen, ND 58545. The first review of qualified candidates will commence on Monday, February 7, 2022, at noon. This position will be open until filled.
WRT is an Equal Opportunity Employer
Job Location (City, State) Hazen, North Dakota Company Name West River Telecommunications Company Website URL Company Email Address ...@wrtc.com Company Phone Number Contact Name Michelle Perreault