Job Details
Summary
This position is located in Division of Depositor and Consumer Protection (DCP), National Center for Consumer and Depositor Assistance (NCDA) and is responsible for assisting in the development, implementation, coordination
and monitoring of the Corporation's deposit insurance education and outreach program.
Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.
This job is open to
- The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency This position is open to all United States Citizens.
Duties At the full performance level, major duties include:
- Serves as a primary point of contact for the NCDA -Deposit Insurance with the FDIC Call Center (located in the Division of Administration), which is responsible for answering basic deposit insurance inquiries received from bankers and consumers.
- Supports the tracking, recording and monitoring of deposit insurance inquiries, consumer complaints and consumer protection inquiries in the Enterprise Public Inquiries and Complaints (EPIC) system, which is used by the Branch to record and track complaints and inquiries received from consumers, bankers, and others regarding consumer protection and deposit insurance matters.
- Help the Section Chief and senior staff in the development of strategies and initiatives to increase awareness among consumers and the bankers regarding FDIC deposit insurance and the rules governing the amount of coverage provided for individual deposit accounts.
- Assists in identifying and implementing new means and methods for distributing deposit insurance information and tools to the public and banking industry.
- Aid in the research and development of written guidelines, brochures, and other resources developed to help bankers and consumers understand how deposit insurance coverage works.
- Assists in the preparation of management reports, briefing materials, and conducting research on consumer affairs programs and deposit insurance issues with a broad view toward measuring performance, detecting trends and potential prob1ems, revising existing procedures, or responding to senior management information requests.
- Responds to written and telephone inquiries from bankers, consumers and others concerning complex aspects of the FDIC's rules and regulations for deposit insurance coverage.
- Develops and maintains professional contacts and working relationships within and outside the Division to assist in the gathering of information, research and evaluate issues and trends, and develop strategies for meeting the goals and objectives of the organization.
Requirements Conditions of Employment The candidate selected will be offered a term appointment not-to-exceed 2 years which may be extended to a maximum of four years based on workload requirements and organizational staffing authorizations.
Completion Of Financial Disclosure May Be Required.
Minimum Background Investigation (MBI) required.
Registration with the Selective Service.
U.S. Citizenship is required.
Employment Conditions.
Qualifications Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.Additional qualifications information can be found here.
To qualify for CG-09, applicants must have completed at least one year of specialized experience equivalent to at least the 7 grade level or above in the Federal service.Specialized experience is defined as experience assisting in responding to inquiries and researching information on deposit insurance.
OR
EDUCATION: To qualify based on education; applicants must possess a Master's or equivalent graduate degree, or 2 full years of progressively higher level graduate education leading to such a degree, or an LL.B. or J.D., if related.
OR
COMBINING EDUCATION AND EXPERIENCE: Combinations of successfully completed education and experience may be used to meet total qualification requirements for the CG-09 level.
To qualify for CG-11, applicants must have completed at least one year of specialized experience equivalent to at least the 9 grade level or above in the Federal service.Specialized experience is defined as experience assisting in responding to inquiries, researching and interpreting information on deposit insurance.
OR
EDUCATION: To qualify based on education; applicants must possess a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher level graduate education leading to such a degree, or an LL.M., if related.
OR
COMBINING EDUCATION AND EXPERIENCE: Combinations of successfully completed education and experience may be used to meet total qualification requirements for the CG-11 level.
To qualify for CG-12, applicants must have completed at least one year of specialized experience equivalent to at least the 11 grade level or above in the Federal service.Specialized experience is defined as experience assisting in responding to inquiries, researching and interpreting information on deposit insurance, preparing reports and materials and assisting in the development and dissemination of informational tools.
Applicants eligible for ICTAP (Interagency Career Transition Assistance Program) must achieve a score of 80 or higher in the online assessment to be determined "well qualified" for this position. For more information,click here.
Education See requirements stated under
QUALIFICATIONS. Additional information If selected, you may be required to serve a probationary period.
Selectee(s) for this position will be required to report to their duty station office at least 1 day per pay period beginning January 2, 2024, and at their supervisor's direction to support mission and project needs. In person reporting requirements are expected to increase in July 2024.
The range of pay shown includes base pay plus supplemental locality adjustments. The locality rates for these duty locations range from a low of 18.65% to a high of 33.41%. Pay will vary by grade level and the locality rate for the geographic location where the position is located. For more on FDIC locality rates,click here.
To read about your rights and responsibilities as an applicant for Federal employment,click here.
- Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.
To find out more,click here.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and the online assessment questionnaire will be reviewed to determine whether you meet the qualification requirements outlined in this announcement. Therefore, it is imperative that your resume contain sufficiently detailed information upon which to make the qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.
Your resume will also be evaluated to measure your responses to the assessment questions. If you rated yourself higher on the questionnaire than what is supported by your resume, your overall qualifications assessment may be adversely affected.
If you are found qualified, you will be placed in one of three categories: Best Qualified, Highly Qualified, or Qualified. These category assignments are a measure of the degree in which your background and responses to the assessment questions match the competencies/knowledge, skills, and abilities (KSAs) listed below. Within these categories, candidates eligible for veterans' preference will receive selection priority over non-veterans.
- Knowledge of the laws, rules, regulations, policies and procedures related to FDIC deposit insurance coverage and the application of these rules and guidelines to determine insurance coverage for specific deposit accounts.
- Knowledge of consumer affairs principles and techniques.
- Knowledge of banking operations and the legal and financial environment affecting consumers and the banking industry.
- Ability to analyze and evaluate operating programs and methods.
- Ability to analyze information to develop and collect related data, assess impact and draw conclusions for recommendations.
- Ability to communicate orally to respond to consumer deposit insurance inquiries.
- Ability to communicate in writing to respond to consumer deposit insurance inquiries.
You do not need to respond separately to these KSAs. Your answers to the online questionnaire and resume will serve as responses to the KSAs.
You may preview questions for this vacancy. - Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.
To find out more,click here.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. - Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
Failure to provide all of the required documentation as stated in this vacancy announcement, may result in an ineligible determination or may affect your consideration status.Please review the following to determine your eligibility and which document(s) is required to complete your application:
VETERANS' PREFERENCE:If you are claiming veterans' preference, click here. (Note: Veterans must submit the Member 4 copy of the DD 214, Certificate of Release or Discharge from Active Duty - or other copy showing the type of discharge/character of service [e.g., Honorable, Under Honorable Conditions, etc.] along with any other required documents.(e.g., DD-214, VA Letter, SF-15, etc.) to demonstrate veterans' preference eligibility.)
INTERAGENCY TRANSITION ASSISTANCE PROGRAM (ICTAP): If you are a displaced or surplus Federal employee eligible for consideration under the ICTAP, you must submit proof of eligibility. For more information, click here.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. - How to Apply
To begin, click the "Apply" button and follow the prompts. If you haven't already, register and establish a USAJOBS account. After you register online, click the "Apply" button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click "Submit Application" to complete the application process. You must apply online.
Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date.
To return to your saved application, log in to your USAJOBS account and click on "Applications" tab. Click on the "Position Title," and then select "Update Application" or "Additional Application Information" to continue.
You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process.
Please ensure you have completed the application process by verifying the status of your application on-line to reflect: "Received". Failure to complete the application process will result in an incomplete application and you will not be considered for the position.
Agency contact information
Mitchell Desy
Phone
773-###-####
TDD
1-800-###-####
Fax
000-###-####
Email
...@fdic.gov
Address
Federal Deposit Insurance Corporation
FDIC Human Resources Branch
3501 Fairfax Drive
Arlington, Virginia 22226
United States
Next steps
You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation. - Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents Failure to provide all of the required documentation as stated in this vacancy announcement, may result in an ineligible determination or may affect your consideration status.Please review the following to determine your eligibility and which document(s) is required to complete your application:
VETERANS' PREFERENCE:If you are claiming veterans' preference, click here. (Note: Veterans must submit the Member 4 copy of the DD 214, Certificate of Release or Discharge from Active Duty - or other copy showing the type of discharge/character of service [e.g., Honorable, Under Honorable Conditions, etc.] along with any other required documents.(e.g., DD-214, VA Letter, SF-15, etc.) to demonstrate veterans' preference eligibility.)
INTERAGENCY TRANSITION ASSISTANCE PROGRAM (ICTAP): If you are a displaced or surplus Federal employee eligible for consideration under the ICTAP, you must submit proof of eligibility. For more information, click here.
If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply To begin, click the
"Apply" button and follow the prompts. If you haven't already, register and establish a USAJOBS account. After you register online, click the "Apply" button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click "Submit Application" to complete the application process. You must apply online.
Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date.
To return to your saved application, log in to your USAJOBS account and click on
"Applications" tab. Click on the
"Position Title," and then select
"Update Application" or
"Additional Application Information" to continue.
You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process.
Please ensure you have completed the application process by verifying the status of your application on-line to reflect: "Received". Failure to complete the application process will result in an incomplete application and you will not be considered for the position.
Agency contact information Mitchell Desy Phone 773-###-####
TDD 1-800-###-####
Fax 000-###-####
Email ...@fdic.gov
Address Federal Deposit Insurance Corporation
FDIC Human Resources Branch
3501 Fairfax Drive
Arlington, Virginia 22226
United States
Next steps You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "
Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation.
Fair & Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request