Job Details
Job Title: Windows L2 support Engineer
Location: Sunrise, FL/ Phoenix, AZ
Mode of interview: In-person interview
Our Challenge
As a Windows Engineer specializing in L2-L3 Support and Troubleshooting, you will be responsible for providing expert-level technical assistance in diagnosing and resolving complex issues related to Windows-based systems and infrastructure. This role requires a deep understanding of Windows operating systems, network architecture, and associated technologies to ensure optimal performance, stability, and security.
The Role
Responsibilities:
1. Advanced Troubleshooting: Investigate and resolve escalated technical issues related to Windows operating systems, applications, and associated infrastructure components.
Incident Management: Lead the resolution of critical incidents, ensuring rapid response, effective communication, and timely resolution to minimize downtime and impact on business operations.
Root Cause Analysis: Perform in-depth root cause analysis for recurring or systemic issues, implementing corrective actions and preventive measures to mitigate future occurrences.
Performance Optimization: Analyze system performance metrics, identify areas for improvement, and implement optimizations to enhance the overall performance, scalability, and reliability of Windows-based systems.
Patch Management: Develop and maintain patch management strategies to ensure Windows systems are up-to-date with security patches, software updates, and firmware upgrades, while minimizing disruption to production environments.
Configuration Management: Manage configurations for Windows servers, applications, and related infrastructure components, ensuring consistency, compliance, and adherence to industry best practices.
Documentation: Maintain comprehensive documentation of system configurations, troubleshooting procedures, and resolution steps to facilitate knowledge sharing and continuous improvement.
Collaboration and Knowledge Sharing: Collaborate with cross-functional teams including network engineers, system administrators, and application developers to address complex issues and share expertise.
Security Compliance: Enforce security policies, standards, and procedures for Windows-based systems, conducting regular audits and assessments to ensure compliance with regulatory requirements and industry standards.
Capacity Planning: Monitor system resource utilization, forecast capacity requirements, and recommend infrastructure upgrades or optimizations to support business growth and scalability.
24/7 Support: Provide on-call support as part of a rotating schedule to address critical incidents and ensure the availability and reliability of Windows-based systems and services.
Requirements
You are:
Bachelor's degree in Computer Science, Information Technology, or related field.
Minimum of 5 years of experience in Windows system administration, with a focus on L3 support and troubleshooting.
In-depth knowledge of Windows Server operating systems (e.g., Windows Server 2012, 2016, 2019) and associated technologies (Active Directory, Group Policy, DNS, DHCP, etc.).
Proficiency in PowerShell scripting for automation and task automation.
Strong understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, VLANs, etc.).
Experience with virtualization technologies (VMware, Hyper-V) and cloud platforms (Azure, AWS) is preferred.
Familiarity with monitoring and logging tools (e.g., Nagios, Splunk, ELK Stack) for system performance and event management.
Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues in a timely manner.
Effective communication skills, with the ability to interact professionally with stakeholders at all levels of the organization.
Industry certifications such as MCSE, MCSA, or equivalent are desirable.
Additional Information:
This is a full-time position based on-site or remotely, depending on the company's location and policies.
Occasional travel may be required for onsite troubleshooting or project deployments.
The role may involve working non-standard hours or participating in on-call rotations to provide 24/7 support
coverage.
We can offer you:
A highly competitive compensation and benefits package
A multinational organization with 48 offices in 19 countries and the possibility to work abroad
Laptop and a mobile phone
10 days of paid annual leave (plus sick leave and national holidays)
Maternity & Paternity leave plans
A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region)
Retirement savings plans
A higher education certification policy
Commuter benefits (varies by region)
Extensive training opportunities, focused on skills, substantive knowledge, and personal development
On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups
Cutting edge projects at the world s leading tier-one banks, financial institutions and insurance firms
A flat and approachable organization
A truly diverse, fun-loving and global work culture
SYNECHRON S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.