Job Details
Overview
As the Training and Retention Manager for Home Helpers of Carmel, you will be responsible for developing and implementing comprehensive training programs to ensure the ongoing skill development and retention of caregivers within our homecare agency. Your role will involve designing effective training strategies, assessing training needs, and creating initiatives to enhance caregiver engagement and job satisfaction, ultimately contributing to the delivery of high-quality care to our clients.
Company Description
Home Helpers Home Care provides one-on-one in-home care services to seniors and individuals in need of continuing and recuperative home care. Our focus is to provide the level of care that we would expect for ourselves and our families. We hire only the best caregivers and provide exceptional care to individuals wherever they call home. We help families stay connected and focused on what matters most by providing comprehensive care.
Key Responsibilities
Caregiver onboarding:
Execute caregiver procedures for all aspects of onboarding, which include, but not limited to, background checks, required medical tests, onboarding communication and scheduling.
Utilize existing resources to successfully input applicants/new caregivers into company software systems
Develop efficient procedures to expedite onboarding to field process
Training Program Development
Collaborate with Leadership Team to identify training needs and priorities based on industry standards, regulatory requirements and organizational goals
Design and implement training programs covering essential skills, protocols, safety procedures and client-centered care practices
Develop training materials, manuals, e-learning modules and other resources to support various learning styles.
Training Delivery
Conduct regular scheduled and non-scheduled field supervisory visits
Facilitate training sessions for caregivers, utilizing various instructional techniques and hands-on exercises
Coordinate training in such areas as dementia care and specialized equipment usage
Conduct regular evaluations and assessments to measure the effectiveness of training and identify areas of improvement
Retention Initiatives
Implement initiatives to enhance caregiver engagement, job satisfaction and retention rates, such as recognition methods
Conduct exit interviews and analyze turnover data to identify trends, root causes and opportunities for retention improvement.
Promote a culture of continuous quality improvement and adherence to ethical and professional standards among caregivers
Performance Management
Establish performance benchmarks for caregivers and provide ongoing feedback and coaching to support professional growth
Monitor caregiver performance through regular assessments, competency evaluations and client feedback
Address performance issues through targeted training interventions, performance improvement plans or disciplinary actions as necessary
Other Responsibilities
Answering phone calls while in office
Participation in leadership team meetings
On-call management with leadership team
Other as requested
Requirements
Minimum of two years management experience
College degree preferred
Experience in healthcare preferred but not required
Home Helpers provides
Competitive salary
401K
Medical/Dental/Vision benefits
PTO