Job Details
We are seeking a skilled and experienced IT Desktop Support Technician to join our team in Philadelphia, PA. The ideal candidate will have at least 3 years of experience in providing high-level desktop support in an enterprise-level, Microsoft environment. This role requires daily on-site presence and involves a range of responsibilities from troubleshooting hardware and software issues to supporting our network infrastructure.
Fully Onsite in Philadelphia, PA
Lawfirm experience desired, but not required
Contract to Hire - $30.00/hr
Health Benefits Available while on contract
Key Responsibilities
- Provide Tier 1 and Tier 2 desktop support, resolving technical issues related to Microsoft operating systems, Office suite, and other software applications.
- Perform hardware and software installations, configurations, and updates.
- Assist in maintaining and monitoring network infrastructure, including wireless and wired networks.
- Troubleshoot issues related to printers, scanners, and other peripheral devices.
- Support mobile devices, including configuration and troubleshooting of iOS and Android devices.
- Collaborate with IT team members to diagnose and resolve complex issues.
- Maintain accurate records of issues, repairs, and resolutions in the IT ticketing system.
- Conduct regular system backups and perform data recovery tasks as needed.
- Assist in the implementation of new technologies and system upgrades.
- Provide user education and support, including creating user guides and conducting training sessions.
- Ensure compliance with company policies and IT best practices.
Qualifications
- Minimum of 3 years of experience in an IT desktop support role, preferably in an enterprise-level environment.
- Strong knowledge of Microsoft environments, including Windows operating systems, Office suite, and Active Directory.
- Experience with hardware and software troubleshooting.
- Familiarity with networking concepts, including TCP/IP, DNS, DHCP, and VPN.
- Excellent problem-solving skills and the ability to work independently.
- Strong communication and interpersonal skills, capable of explaining technical concepts to non-technical users.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are preferred.
- Ability to handle multiple tasks simultaneously and prioritize effectively.
- High school diploma or equivalent; higher education or certifications in IT or related field are a plus.