Job Details
Job Location 8509 LLC - Carrollton, TX Gameness Sports is seeking a full time customer service representative in our Carrollton, Texas showroom to assist customers in selecting products from Gameness and Century Martial Arts. Two years or more of martial arts experience and customer service experience are required. You can not only work in the sport that you love but also work along side team members that share the same passion. This is a daytime, weekday position.
Gameness Sports is one of the largest Jiu-Jitsu brands in the United States and Century Martial Arts is the worlds largest Martial Arts Supplier.
**Essential Functions:**
* Identify customer needs
* Take inbound calls in a high-volume environment
* Meet and/or exceed monthly customer experience goals
* Navigate through multiple computer programs with speed and accuracy
* Work with customers to resolve all inquiries
* High level of product knowledge including but not limited to product prices and availability, shipping times and costs, promotions and specials
* May solicit orders from commercial customers for merchandise utilizing domestic and international telephone networks
* Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with all callers or customers
* May perform duties in Centurys retail Showroom (onsite store open to the public) and events
* Infrequently conduct outbound sales calls
**Competencies** (knowledge, skills, abilities)**:**
* Solid computer skills such as typing and navigation through various computer programs including MS Outlook, Excel, and Windows
* Verbal and written communication skills - Ability to read, write, speak and comprehend English
* Compassionate and patient customer service skills
* High attention to detail
* Active listening skills
* Ability to learn and think quickly
* Energetic, outgoing, and positive attitude
* Possess organizational skills
* Reliable and dependable
* Ability to be a team-player
* Time management skills
**Supervisor Responsibilities** : none
**Work environment:**
* Call center environment daily exposure to loud noises (ex. people talking, phones ringing, etc.).
* No exposure to adverse environmental conditions.
**Physical Demands :**
* Sitting, talking, hearing and listening 90% daily
* Bending, crouching, stooping, kneeling, standing or walking 10% daily (occasional)
* Visual acuity (20/40 correctable by glasses/contacts)
* Repetitive motions such as typing
* Occasional lifting, pushing, pulling
**Travel:** none
**Required Education and Experience:**
* High School diploma or GED
*Other duties, responsibilities and activities may change or be assigned at any time with or without notice.