Job Details
Covid-19 update: Thank you for your interest in Sutherland. During these unprecedented times, Sutherland is committed to ensuring a healthy working environment for our people, their families, and the communities in which we operate. Where possible, we are enabling our people to work from home. When it is necessary for our people to work from a physical location, we have implemented enhanced health and safety protocols in all of our office locations. Our job listings will indicate if positions are full-time work from home, temporary work from home to start with an eventual return on-site, or full-time on-site. We have introduced a fully virtual interview and onboarding experience for the majority of our positions, which will also be outlined for you during the application process. We are still actively hiring in all of our locations, so we encourage you to apply for positions of interest or join our Talent Community if none of our current openings match your skills, location, or interests so that a recruiter may contact you if there is a match. Thank you for your continued interest!
**Work on interesting projects wherever you are, at home or in one of our offices around the world.**
At Sutherland, you will work with great people on interesting projects with some of the world's biggest brands. Here, you'll develop new skills and experiences while tackling challenges in a supportive environment. Here, you'll keep your passions and interests alive because we believe your unique perspective adds value to your work.
* 43,000,000 Monthly Transactions
* 120 Fortune 1000 Clients
* 34 Years
* 19 Countries
* 1 You
**Service Delivery Director**
**Req:** 21009928_en City: Bogota State: Cundinamarca CO Work Location: Americas hide-job: 21009928_en CO **Job Description:**
Sutherland Global Services is seeking a dynamic and strategic-thinking person to join us as the **Site** **Director**. We are a group of forward-thinking and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
**Site Directors in this role get to:**
**Impact the Bottom Line**: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
**Build the Company**: Partner with all divisions across all segments in efforts to improve and drive performance
**Define Sutherlands Reputation**: Oversee and manage performance and service quality to guarantee customer satisfaction **Take the lead**: Perform strategic analysis is business performance data to address Plan Sponsor needs; drive financials to ensure results and commitments are met
**Improve the Company**: Make recommendations to enhance processes and boost ease and efficiency
**Strengthen Relationships**: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
**Drive Sutherland Forward**: Oversee the design, development, and implementation strategies of quality improvement initiatives; translate knowledge of subject and business needs into clear strategic business plans
**Qualifications:**
**Our most successful candidates will have:**
* Bachelors degree
* Eight or more years of management experience; experience managing customer support
* Ability to be creative and resourceful in finding effective solutions to problems and situations
* Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
* Ability to be customer-oriented in managing communications and issues; have strong interpersonal and problem solving skills
* Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
* Persistence in working through challenges and doing whatever it takes to get the job done
* Demonstrated leadership skills; be able to evaluate opportunities, develop, and implement performance improvement efforts
* Ability to be strategic in developing solutions and process improvements
* Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives