Job Details
Job Description
The Manager of Telecommunications manages all aspects of the Telecommunications department while ensuring operational effectiveness. Develops and monitors compliance with operating and capital budgets to ensure cost efficiencies. Ensures quality improvement methods for meeting and exceeding customer satisfaction.
Job Responsibilities:
- Oversees department to ensure it is performing effectively, which may include but not limited to, hiring and training team members, creating and implementing business strategies, managing performance of team members, and delegating tasks.
- Directs and/or participates in the evaluation of new Telecommunications technology, products and services.
- Reviews Telecommunications service requests and solutions for appropriateness, cost efficiency, feasibility and priority.
- Develops service-level agreements for critical customer support arenas.
- Monitors service levels and customer satisfaction against service targets. Evaluates/implements opportunities for process improvement.
- Provides consultation to customers on Telecommunications applications and technologies to meet business or clinical requirements.
- Ascertains acceptable vendor performance criteria as well as monitor compliance.
- Establishes customer service, documentation and communications standards for the team.
Requirements: - Education: Bachelor's Degree in relevant field or 4 years of experience in lieu of degree
- Experience: 5 years
About Us We are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 24,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better - to shape a more compassionate future for healthcare.
Inova Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.