Job Details
About Monarch Collective: We are a Vacation Rental Management (VRM) platform encompassing a number of local and regional brands across the United States. Our strategy involves a significant degree of growth via M&A, augmented by organic growth and operational improvements. We are highly focused on helping our operating companies transform and thrive, while providing a best-in-class experience for our homeowners and guests.
Role Overview & Responsibilities:
One of our local brands in the Austin area is looking for a General Manager to lead their business operations, drive growth and market expansion and lead and develop the local team. The General Manager will be responsible for creating a culture and team that provides the best possible experience for homeowners, guests and employees. The ideal candidate possesses resourcefulness and thoroughness to actively partner with executive management and other internal & external stakeholders including home owners, local regulators, vendors and various other constituents. They have exceptional leadership organizational skills, with the ability to manage the day-to-day operations while also keeping a focus on the company's long-term goals and strategy. This role is a unique opportunity for anyone looking to make a significant impact and grow their career.
The GM will be focused on the following:
- Ensure the best possible experience for homeowners, guests and employees.
- Drive operating plan execution of all KPIs including unit growth, optimization of RevPAR, margin management and ultimately operating income in accordance to budget
- Develop and pursue growth strategies and new owner acquisition.
- Research and implement processes to help the company with operational efficiency.
- Resolve all guest and homeowner-related issues promptly and professionally, consistent with the company s objectives.
- Maintain levels of staffing that meet the needs of the business through thoughtful recruitment strategies and train and development employees across guest services and operational teams.
- Develop a high-performance culture and empowers the entire organization through creating a work environment where people are motivated to put their best effort into supporting the overall market in achieving its goals
- Lead and develop frequent business reviews/management presentations.
- Source and maintain third-party vendor relationships.
- Observe and monitor field staff and vendor performance to ensure efficient operations and adherence to the Company's best practices and procedures.
- Stay on top of local regulatory matters and governmental affairs related to the vacation rental market in your area, ensuring the Company s voice/opinion is represented in any proposals that may impact business operations along with managing appropriate governance and compliance around local regulations as they change/evolve
Qualifications:
- 10+ years of increasing responsibility focused on general management and P&L responsibility, with at least 5+ years of prior General Manager experience or similar senior management/executive role in the vacation rental or hospitality industry
- Proficiency in MS Office and GSuite (Word, Excel, and Powerpoint)
- In-depth knowledge and practical understanding of operating a vacation rental management platform
- Familiarity with VRC / PMS Systems preferred (e.g. Streamline/Escapia/Track).
Competencies:
The company seeks to hire individuals who are highly motivated, intellectually curious and have demonstrated excellence in prior endeavors and exhibit these competencies, including skilled people leadership capabilities:
- Strong Business Insight applying knowledge of business and the marketplace to advance the organization s goals/ Knows how businesses work and how organizations make money. Keeps up with current and possible future policies, practices, and trends in the organization, with the competition, and in the marketplace. Uses knowledge of business drivers and how strategies and tactics play out in the market to guide actions.
- Customer Focus builds strong customer relationships through delivering customer-centric solutions. Gains insight into customer needs. Identifies opportunities that benefit the customer.
- Great Interpersonal Savvy relating openly and comfortably with diverse groups of people Relates comfortably with people across levels, functions, culture, and geography Acts with diplomacy and tact Builds rapport in an open, friendly, and accepting way. Builds constructive relationships with people both similar and different to self. Picks up on interpersonal and group dynamics
- Builds Effective Teams Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals Forms teams with appropriate and diverse mix of styles, perspectives, and experiences Establishes common objectives and a shared mindset Creates a feeling of belonging and strong team morale. Shares wins and rewards team efforts. Fosters open dialogue and collaboration among the team
- Additionally, we are looking for someone who is intellectually curious and driven to constantly learn, upgrade skills and possess knowledge of industry trends and technology. Has a demonstrated ability to support organic growth and relationship building. Has strong analytical ability and can read and interpret financial statements. Has outstanding communication, organizational, time management and leadership skills all while having a positive mindset and is a problem-solver.