Job Details
The Help Desk Support Specialist Problem will prvovide in-person, hands-on help at the desktop level. You will also be responsible for setting up new equipment, installing applications, and making sure procedures are kept up to date.
Key Responsibilities
- Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
- Escalate problems (when required) to the appropriately experienced senior technology staff.
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Qualifications
- 2+ years experience windows desktop operating systems
- Office 365, Active Directory
- Excellent customer service,
- 2+ years experience in a technical customer support role, including strong troubleshooting and diagnostics skills.
- Hardware and Software Support