Job Details
Job Description
JOB SUMMARY:
- This position is responsible for providing superior service to Harrah's guests by seeking out opportunities to be of service; by maintaining highly visible patrols to insure a safe gaming experience; and by assuring quality support to other departments so that they may serve guests more effectively.
- Maintaining public order, enforcing safety rules, protecting property and assets, and investigating disturbances in the hotel and casino.
ESSENTIAL JOB FUNCTIONS:
- Security Officers are accountable for providing safety and security for our guests. Officers are to look for safety concerns (ripped carpet, spills, liquid on the concourse, broken glass, ect.) and report these concerns to Facilities or EVS for clean up or repair.
- Complete security incident reports as needed. This includes entering the information into the report system, and ensuring that all forms, statements and attachments are included.
- Maintain Security over the entire facility during assigned shift.
- Escorts all internal money transfers throughout Harrah's North Kansas City Support Facilities.
- Escorts all money transfers between Casino and Support Facilities.
- Oversees guest and employee safety.
- Safeguards and protects Harrah's North Kansas City assets.
- Enforce Missouri Gaming Commission Regulations including the System of Internal Controls.
- Prepares Security Incident Reports.
- Escorts Gaming Chips, Tokens and cash of $500.00 or more.
- Collects and transports Drop Boxes to storage area.
- Report improper or illegal or suspected improper or illegal acts by a Harrah's North Kansas City employee to the Security Supervisor.
- Assist Main Bankers in pushing the locked NRT carts when replenishing the self-redemption machines.
- Security Officers are required to work together as a team.
- Security Officers are responsible for interacting with guests with an upbeat and positive attitude.
QUALIFICATIONS: - High School Diploma or equivalent required.
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
- Must be 18 years of age.
- Must be able to obtain Missouri Gaming License.
- Must pass background check and drug test.
- Must be able to work any day of the week and any shift, including holidays and weekends.
- Must present a well-groomed appearance.
- Must have excellent customer service/communication skills.
- Knowledgeable in data entry, read and interpret output from a computer.
- Professional appearance.
WORK ENVIRONMENT REQUIREMENTS: - Must be able to work independently along with a team mentality.
- Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 25 lbs or more.
- Must be able to stand for prolonged periods of time or entire shift.
- Must be able to work at a fast pace and in stressful situations.
- Is able to tolerate areas containing second-hand smoke, high noise levels, bright lights and dust.
- Must be able to read, write, speak and understand English.
- Must be able to maneuver around office areas, effectively work in high traffic areas and responds to visual and aural cues.
- Mathematical abilities including addition and subtraction/accurate record keeping strongly required.
- Must have the dexterity to grip and work necessary items (chips, 10 key adding machine, money bags, computers, money, etc.).
- Physically mobile with reasonable accommodations.
- Must be able to bend, stoop, reach, kneel, twist and grip items when necessary.
- Must be able to stand for 8 hours and lift minimum of 25 lbs.
- Excellent vision, including peripheral.
- Respond to visual and aural cues.
- Operate in mentally, and physically stressful situations.
- Must be able to push or pull up to 150 pounds.
DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).