Job Details
POSITION SUMMARY
The Receptionist for the Healing Arts Department provides a warm welcoming environment, while creating positive first impressions for guests. She/he also performs administrative support tasks and dispensary side work of daily operations.
SCHEDULE REQUIREMENTS
Must be available for weekend and evening shifts.
ACCOUNTABILITIES
* Check in guests for services, as well as changing and cancelling appointments.
* Responsible for opening and closing the department each day according to standard operating procedures.
* Assist with linen room maintenance and dispensary duties, ensuring product availability for all services. Respond to therapist's needs for facility and product written requests
* Work side-by-side with therapists to assure smooth flow of appointments and guest satisfaction.
* Develop and maintain in-depth knowledge of each modality and an ability to describe them to guests.
* Maintain a clean, safe, fully stocked, and well-organized work area.
* Clearly communicate all necessary information with guests, coworkers, supervisors, and therapists' all occurrences involving staff or guests in the department or campus that requires attention.
* Builds effective relationships with customers, identifies customer expectations, tries to see issues from their point of view; offers practical solutions to problems.
* Other duties as requested
COMPETENCIES
* Demonstrates commitment to valuing equity, diversity and contributing to an inclusive environment.
* Possesses strong core ethics, integrity, and values consistent with Kripalu's organizational principles.
* Defaults to a collaborative style with colleagues, this is an expected behavior in our work culture.
* Builds effective relationships, identifies internal and external customer expectations, sees issues from their point of view; offers practical, mutually beneficial recommendations, solutions, and ideas.
* Willingness and ability to be agile in work, supporting across own department as well as across the organization as needed.
* Actively cultivate a sense of fun, joy and optimism in yourself, your team and with your peers. This is a key aspect of your role at Kripalu
* Demonstrates the knowledge and abilities necessary to perform required job elements to established standards, remaining current regarding development and trends in areas of expertise.
* Embraces experiences as learning opportunities.
* Accepts responsibility for personal and professional learning and growth.
* Models the values of Kripalu including service, presence, inquiry, compassion, practice, and integrity.
MINIMAL QUALIFICATIONS
* 1-3 years customer service or related experience.
* Associates degree OR equivalent including training in Microsoft programs: Outlook, Word, Excel.
* Basic math and money handling skills.
* Ability to work independently while being a team player.
* Prior experience with ResortSuite software a plus
BENEFITS (Start Day One of Employment)
* Health, Dental & Vision Insurance
* Paid Holiday, Sick-Time, Personal Time, Vacations
* 403b Retirement Plans
* Flexible Spending Accounts
* Company Paid Short- and Long-Term Disability
* Free 50K Life Insurance Policy
* Free Meals in the Kripalu Dining Hall
* Discounted Purchases in the Kripalu Shop and Healing Arts Services
* Yoga Classes, and the opportunity to participate in Kripalu Programs
Please note that Kripalu does not provide housing facilities for its staff members. Employees are responsible for arranging their own accommodations while working at the organization.